Service Advisor

New Motors Ford - Service Advisor New Motors has been a staple in the Erie community since opening on Peach street in 1971.

Job Summary: We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience.

Responsibilities:

• Greet customers in a friendly and professional manner

• Listen to customer concerns and clearly explain the services needed

• Provide accurate and timely updates to customers on their vehicle's status

• Write detailed repair orders based on customer concerns and technician diagnoses

• Schedule service appointments and ensure efficient workflow in the service department

• Recommend maintenance services based on the manufacturer's guidelines and customer history

• Maintain accurate customer and vehicle records in the dealership's system

• Ensure all repair orders are complete and properly documented for warranty claims and audits

• Coordinate with technicians and parts departments to ensure timely completion of repairs

• Act as a bridge between the customer and the service team to facilitate clear communication

Benefits:

• Competitive compensation package, ranging from $60,000 to $90,000 per year

• Health, dental, and vision insurance including Employer Match

• 401(k) retirement plan

• Paid time off and holidays

• Employee discounts on vehicle purchases and services

• -401k with match

• -Robust medical benefits with MAJORITY match contributed from ownership -Newly renovated facilities

About the Company: New Motors Ford is a leading automotive dealership located in Erie, Pennsylvania. With a strong reputation for quality and customer service, we are committed to providing the best Ford vehicles and services to our customers. Our state-of-the-art facility and experienced team make us the go-to destination for Ford enthusiasts in the area.

You can also apply VIA email to apply@newmotors.com