Driver Operations - ShopeeFood

Driver LMS Management: Maintain and update the Driver LMS platform to ensure learning materials are accessible and up to date. Driver Training Development: Develop training curricula and materials to support drivers in understanding Business-as-Usual (BAU) processes. Josbinar Live Sessions: Organize and conduct Josbinar live video sessions to communicate current initiatives, product updates, and relevant operational information to drivers.

Regional Initiative Planning: Establish schedules and timelines for Driver Operations initiatives across all regions. Driver Bulletin Management: Maintain and publish nationwide driver bulletins to communicate important Driver Operations updates and announcements. Engagement Material Development: Coordinate and develop driver engagement materials to support product launches and new initiative rollouts.

Stakeholder Coordination and Rollout Monitoring: Collaborate with relevant stakeholders to monitor implementation progress and ensure products and new initiatives are launched and operated smoothly across all regions. 2 - 3 years of experience in social media monitoring, driver behavior, customer experience, operations, incident management, community management, or a related role.

Strong understanding of driver engagement and driver communities Strong analytical and problem-solving skills, with the ability to identify root causes from limited or fragmented information. Strong communication to do driver engagement and training for offline and online Detail-oriented and able to work under pressure and respond quickly to time-sensitive issues.

Good proficiency in Excel/Google Sheets/ Google Slides and data reporting.