Technical Support (Lenovo ThinkSystem SR650 V3)

Job Description: Provide Level 1 field support and Remote support for servers (SR650 V3). Ensure proper installation, replacement, and handling of approved Lenovo FRUs/CRUs. Maintain documentation and ensure proper part return per Lenovo standards. Basic hardware diagnostics (visual inspection, POST behavior, indicator LEDs).

Replacement of approved CRUs/FRUs per Lenovo Field Replacement procedures (c/o Lenovo) Basic physical installation and removal of hardware components (c/o Lenovo) Follow Lenovo hardware manuals and ESD procedures. Ticket updates and service documentation.

Requirements

Bachelor's degree in Information Technology. Communication: Strong ability to communicate complex technical information clearly to both technical and non technical stakeholders. Experience with Lenovo Think. System SR650 V3 servers Schedule: 8x5 Support Fully Onsite (San Miguel, Manila)