Customer Service Executive

Job Responsibilties:

• Handle all inbound contacts received and outbound contacts made in the form of chats, emails, and calls.
• Independently provide accurate information to resolve problems/issues that arise.
• Execute reports and analysis on the Call Center (CC) Operations on a timely basis
• Adhere to the Quality Assurance standards set
• Adhere and comply to the duty roster set by the Supervisor.
• Attend customer service training/telephone etiquettes/briefings on a regular and need-to basis.
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations.
• Assist in the preparation of other processes as and when assigned/required by the Supervisor.
• Display good team working attitude and behaviour within the CCO work environment and within other divisions in the company.
• Participate in company sponsored events.

Requirements

• Candidate must possess at least a Primary/Secondary School/SPM/ O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor s Degree, Post Graduate Diploma, Professional Degree, any field.
• Required language(s): Spoken and written capability in Bahasa Malaysia, and English.
• At least 1 year of working experience in any field.
• Fresh Diploma and Degree graduates are encouraged to apply as well.
• Must be able to work in Klang Valley (KL / Selangor).
• Able to work in rotational day shift.