Account Manager

Role: Account Manager Experience: 1 - 2 years Work Location: Mauritius Job Description : The Account Manager / Customer Success Manager owns the commercial, operational, and relationship performance of an assigned customer portfolio. The role is accountable for product adoption, measurable customer value, stakeholder.

development, renewal readiness, retention, risk management, and appropriate commercial expansion. This is not a customer-support or renewal-coordination role. The role requires structured account planning, business discovery, product understanding, commercial ownership, disciplined CRM execution, and proactive coordination across sales, support, presales, consulting, delivery, finance, legal, and product teams.

The successful candidate must convert customer information and system signals into specific, time-bound actions that protect revenue and expand the customer relationship. Roles & Responsibilities : Account Ownership and Customer Strategy. Customer Success and Product Adoption. Revenue Retention and Renewals. Expansion, Cross-Sell, and Upsell.

Customer Intelligence and Risk Management. Customer Engagement and Executive Governance. Internal Coordination and Execution. CRM Discipline and Reporting. Key Requirements : Commercial Acumen: Recurring revenue, renewals, churn, upgrades, cross-sell, pipeline, discounting, and account growth. Business Discovery: Ability to understand customer processes, priorities, pain points, and transformation initiatives.

Product & Technology Understanding: Ability to discuss business software, integrations, implementation dependencies, usage, support issues, and limitations. Analytical Capability: Ability to interpret account, revenue, usage, support, invoice, engagement, and stakeholder data. Stakeholder Management: Confidence engaging users, managers, procurement, finance, IT, and executives.

Execution Discipline: Strong follow-through, accurate records, deadline control, and escalation judgment. Communication: Strong written and verbal English and French. Creole is preferred. The preferred candidate is a commercially aware customer-success professional who combines relationship management, product understanding, analytical capability, and execution discipline.

The individual must be able to protect recurring revenue, improve adoption, identify growth opportunities, manage customer risk, and operate as the accountable owner and internal orchestrator of the customer relationship.