Auction Assistant

Job Title: Auction Assistant Salary: £13.31 per hour Location: BCA Chelmsford Working Hours: Monday to Friday 8.30am-5.30pm Type of Employment: Permanent Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work.

We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want. Now, this is where you fit in… We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business.

Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless. Main purpose of the role: Main Purpose of the Role In this role, you will deliver exceptional customer service to buyers across both our online and physical auction channels, ensuring a smooth and efficient experience from purchase through to vehicle collection.

As Chelmsford is one of the few BCA sites that continues to hold live physical auctions, you will play a key role in supporting sale day operations, including customer registration, payment processing, buyer enquiries, and vehicle collections. No two days are the same, with the role combining customer service, administration, auction support, and problem-solving responsibilities.

You will be responsible for resolving customer queries quickly, professionally, and cost-effectively, helping to maintain a positive customer journey while supporting the efficient running of the site and its auction activities.

Key Responsibilities

Register customers and process payments during live auction sale events Provide support and assistance to buyers attending physical sales, responding to queries professionally and efficiently Carry out vehicle production administration, ensuring accurate data entry and effective document management Manage the Click & Collect process, delivering a seamless and positive experience for both buyers and hauliers Deliver a professional front-of-house service, creating a welcoming and customer-focused environment for visitors Resolve buyer queries and complaints in a timely, professional, and cost-effective manner Work closely with the Central Claims Team to ensure issues are escalated, recorded, and resolved appropriately Respond to and action requests from the Central Call Centre accurately and within agreed timescales Maintain high standards of accuracy, compliance, and customer service across all administrative processes Support the wider operational team to ensure the smooth running of site activities and vehicle collections To be successful, you’ll bring the following with you: Full UK drivers license (essential) Strong customer service skills with a professional and customer-focused approach Excellent attention to detail and organisational ability Confident IT skills, with experience in Salesforce or similar systems desirable Good decision-making and problem-solving skills Strong communication and interpersonal skills A reliable team player who thrives in a fast-paced environment We’ve put everything in place to ensure you thrive.

Competitive salaries, strong core values and an excellent benefits package that includes: Onsite parking Company Pension Scheme Cycle to work scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders Access to BCA Rewards which provides online and store discounts with a range of retailers And so much more… BCA Academy Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success.

We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs. As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams.

If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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