Community & Events Manager | Dubai

Location: Dubai (on-site) | Engagement: Full-time | Experience: 3+ years preferred | Reports to: Academy / Operations Leadership Be the face of the Dubai academy and community. This hands-on role combines front-of-house hospitality, academy and classroom operations, events, community building and first-line learner and visitor support.

Evening and occasional weekend work may be required around scheduled activities. Front of house and academy management Welcome learners, faculty, members, visitors and partners; deliver an exceptional first impression. Open, prepare and close academy spaces; check classroom readiness, signage, AV, supplies and cleanliness.

Coordinate room calendars, timetables, attendance, check-ins and day-of-session logistics. Handle walk-ins, phone, email and WhatsApp enquiries and maintain accurate service records. Coordinate suppliers, facility matters and escalations with the operations team. Community, events and user support Plan and run workshops, networking sessions, community activities and academy events.

Promote engagement across learners, alumni, founders, faculty and partner communities. Support learner onboarding, account access, booking changes, certificates and common platform queries. Resolve issues promptly and escalate academic, payment or technical matters to the right owner. Capture event feedback, testimonials and community insights for the marketing and product teams.

Required experience and capabilities 3+ years in hospitality, events, coworking, community, customer success or education operations. Excellent English, confident communication, service mindset and practical problem-solving. Comfort with calendars, CRM/ticketing tools, spreadsheets, event software and basic AV. Strong personal presence, organisation and ability to manage busy on-site days.

Arabic is an advantage. First 90 days Establish service standards, opening/closing checklists and event run sheets. Build one reliable dashboard for room utilisation, event attendance and support tickets. Launch a recurring community event cadence and feedback process. Success measures Learner/visitor satisfaction, issue-resolution time and event attendance.

Session start-time punctuality, room readiness, utilisation and operational incidents. Repeat community participation and qualified enquiries generated. Application: Please share a CV/profile, a short note on relevant experience and examples of work or projects where appropriate.