Customer Service Representative

Job Description:

AlphaGraphics is an international brand with over 300 locations worldwide. Our location in Layton is a successful, locally owned, Print and Communications company that has been servicing businesses in Davis County for over 30 years. We offer stability with long term employment opportunities in a professional working environment and are currently seeking an energetic, hard-working Customer Service Representative (CSR) to add to our team. If you are looking for a career rather than just a job, we want to talk with you!

The CSR is the front line of communication for the Business Center and must build rapport with walk-in, phone and Internet referred customers; therefore he or she should have a professional appearance and genuine concern for customers. The CSR will increase sales via excellent customer service and product knowledge.

As the face of the Business Center a CSR will be able to assist with order entry, consultation, overcoming objections and providing qualified leads to outside sales representatives. A Customer Service Representative should view their role as a path towards outside sales and strive to build client relationships each day.

Qualifications:

• Two to five years of experience in a Customer Service or Sales environment (or a combination of education and experience)

• Experience in a printing, graphics arts, promotional products and apparel is a major plus

• Good verbal and grammar skills

• Stamina

• Basic math skills

• Enthusiastic

• Enjoys working with people

• Responsible

• Empathetic

• Detail-oriented

• Good personality

• Basic computer skills, ability to learn MIS software (Management Information Software) for entering orders, estimates, and front counter transactions

• Ability to “multi-task” in fast-paced work environment

• Problem solver with decision-making skills

Responsibilities:

• Properly greets the customer in person or over the phone

• Takes complete messages for team members

• Identifies customer printing and duplicating needs

• Recommends additional value-added services

• Quotes turnaround times

• Follows-up on estimates, asks for the order

• Enters orders in MIS system

• Handles cash transactions and deposits at front counter

• Verifies order accuracy and pricing

• Notifies customers when order is completed

• Handles customer complaints; forwards to management when appropriate

• Maintains front counter cleanliness

• Maintains front counter filing systems

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing

• Consults with customers to help them make decisions; up-sells when there is opportunity

• Captures customer’s specifics using “Job Analysis” questions

• Assists outside sales function and inside production when requested

• Maintains customer leads, follows up

• Maintains a professional appearance