Resourcing Lead (D365)

Resourcing Lead (D365) Remote | Unlimited Holiday | Turn changing demand into clear resourcing decisions that protect delivery Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central. We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment. We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry. The Role: The Resourcing Lead ensures the right people are deployed to the right work at the right time across Professional Services and Managed Services. You will own the day-to-day resourcing process, challenge requests that do not make operational or commercial sense, and maintain a clear view of demand, capacity and utilisation.

Rather than simply escalating issues, you will work through the options, recommend the best route forward and resolve problems before they affect customers, delivery or growth. Working across Project Management, Service Delivery, Sales and practice teams, you will give the business the information and confidence to make faster, better resourcing decisions.

This includes supporting Managed Services escalations, hypercare demand an d competing requirements across Dynamics CE and Business Central delivery