SCommerce - Dispute Analyst

Assist in managing FBS disputes on behalf of sellers on time. Validate appropriate data from the system, analyze proof, and collect evidence to ensure a proper course of action is being pursued. Ensure accurate and appropriate responses to disputes. Assist in RO Creation Assisting OSG concerns via IHT and tracker. Escalations via email across SBS shops and other stakeholders To consolidate all switching orders with the corresponding SKU for reconciliation purposes At least college level (undergraduate/graduate) Strong computer skills required Proficiency in MS Office and Google Docs preferred Experience in disputes or payments industry is preferred Good communication skills Detail-oriented and results-driven Ability to resolve conflict Ability to analyze information, think through difficult problems, and make critical decisions based on limited information