Service Desk Engineer

A Service Desk Support profile involves providing first-line technical assistance, managing user incidents via ticketing systems, and resolving hardware/software issues .

Key responsibilities include

Active Directory management, Office 365 support, network troubleshooting, and ensuring high customer satisfaction. Incident & Request Management: Recording, classifying, and resolving user issues using ticketing systems (e.g., Jira, Service. Now, Manage. Engine) to meet SLA targets. Technical Support: Troubleshooting desktop hardware, software, laptops, VoIP phones, and printers.

User Management: Administering accounts in Active Directory, managing permissions, and setting up new users (onboarding). Remote Assistance: Supporting remote users via VPN, RDP, or screen-sharing tools. System Maintenance: Performing routine maintenance, software installations, and security patching Graduate