Customer Service Representative

The successful candidate will be a key contributor to fulfilling our customers’ requirements in order to maintain satisfactory levels of service; this position will provide integral support to our Fleet Management team. Creating a positive customer service experience by understanding and meeting customers’ service needs in a timely, professional, and accurate manner.

Serving as a primary point of contact for customers regarding load status, service inquiries, and issue resolution. Supporting Fleet Managers by communicating customer requirements, service changes, and capacity considerations. Review and accurately enter order, load, and delivery details and documents into the Transportation Management System (TMS) to support operational execution and billing accuracy.

Capturing accessorial charges, supplemental billing, and incident reporting in accordance with company procedures. Actively contributing to continuous improvement initiatives by identifying process inefficiencies and supporting the implementation of service and operational enhancements. Proactively working with customers to identify opportunities to increase load volume in alignment with fleet availability and operational capacity.

Regularly measuring business results against targets. Ensuring Customers’ and Fleet Managers’ needs are met and troubleshooting for sales and operational issues. Post-secondary education with at least 2 years work experience, or the equivalent in training and experience. Bilingualism (French/English) is considered an asset Strong customer service orientation with the ability to build and maintain positive customer relationships in a fast‑paced operational environment.

Excellent communication and interpersonal skills High level of attention to detail Proven organizational and time‑management skills Proficiency in Microsoft Excel and other Microsoft Office applications for reporting and data tracking. Experience working within a Transportation Management System (TMS); experience with TMW is considered an asset.

Analytical mindset with the ability to identify service issues, process gaps, and opportunities for continuous improvement. Experience in the transportation or logistics industry is considered an asset.