Senior Administration Officer

About the role

Mater Hospital Brisbane is seeking a customer-focused Senior Administration Officer to join our Administration Reception team in a full-time, permanent position. This is an excellent opportunity to play a vital role in supporting the day-to-day operations of a busy hospital environment, ensuring patients, visitors and clinical teams receive exceptional administrative support.

As the first point of contact for many patients, you'll help create a welcoming experience while contributing to the efficient delivery of high-quality healthcare services. The role is responsible for supporting the daily administrative requirements of the department, with a strong focus on operational efficiency and exceptional service.

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits! What you’ll be doing You'll provide high-quality administrative and reception support that helps ensure the smooth operation of the department and enhances the patient experience.

Your responsibilities

Welcome and assist patients, visitors and staff with professional, friendly customer service Manage patient appointments, registrations and administrative enquiries Perform general reception, filing, record management and data entry activities Prepare, scan and maintain accurate documentation and patient records Coordinate incoming and outgoing correspondence and mail Support departmental rostering and other administrative processes as required Work collaboratively with clinical and administrative teams to ensure efficient service delivery Contribute to continuous improvement initiatives and participate in training and development opportunities Maintain compliance with Mater policies, procedures and workplace health and safety requirements About you You're an organised and proactive administration professional who enjoys delivering exceptional customer service in a fast-paced healthcare environment and thrives as part of a collaborative team.

You will bring: Previous experience in an administrative, reception or customer service role, ideally within healthcare Strong organisational skills with the ability to manage competing priorities and meet deadlines Excellent written and verbal communication skills High level of accuracy and attention to detail Demonstrated ability to work effectively both independently and as part of a team Proficiency in Microsoft Office applications and the ability to learn new hospital information systems A patient-centred approach with a genuine commitment to delivering exceptional service Ability to remain calm, positive and adaptable in a changing environment Why join us?

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare , education , fundraising & philanthropy and research . With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve. What’s in it for you? Career growth opportunities across healthcare, corporate, research and leadership pathways Professional development and learning through Mater Education and internal development programs Generous salary packaging to help maximise your take-home pay Health and wellbeing support, including EAP, pastoral care and discounted private health insurance Fitness Passport access and a range of lifestyle, retail and travel discounts Discounted parking and reduced prices at Mater cafés and coffee outlets A supportive culture where your contributions are recognised and your development matters Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater . #Get. Better. With. Mater Applications close Monday 2nd November, 2026 – please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage . Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.