Customer Service Representative

Job description Customer Service Representative – Fast-Paced, High-Impact Role Do you thrive in a fast-paced environment, helping people, and staying one step ahead? American Home Contractors is on the hunt for a Customer Service Representative to join our growing, high-performing team. If you're organized, tech-savvy, and love being the go-to person, this could be your next big move.

Schedule: Monday–Friday, 9:30 AM - 6 PM Occasional Saturdays from 9:00 AM to 12:00 PM (rotation estimate is every fifth or sixth Saturday). This is a full-time, in-office position based in Fulton, Maryland. No remote work. What You’ll Do:

• Be the voice of our company: Handle a high volume of inbound calls, answer questions confidently, and schedule appointments with accuracy and care.
• Drive the follow-through: Each CSR is expected to complete 150+ outbound calls per day once fully trained, no cold calling here, ever. These are warm calls to customers who’ve already contacted us.
• Text in real-time: Use our Podium dashboard to communicate with customers quickly and professionally.
• Keep the system clean: Update our CRM (Zoho) with precise notes and status changes. Mistakes here cause real issues.
• Support every team: You’ll interact with nearly every department, acting as the glue between customers and the rest of the company. Who We’re Looking For:
• You’re reliable and punctual. Full stop. If you can't show up on time consistently, this won't be the right fit.
• You’re proactive and focused. This is a high-output role. It’s not a place for multitasking on your phone or watching background distractions.
• You thrive under pressure. You can juggle tasks and keep your cool in a fast-paced setting.
• You love tech. You’re confident using systems like CRMs, scheduling tools, and communication platforms.
• You’re detail-obsessed. Accuracy is a must in this role.
• You’ve got people skills. Whether it's on the phone, over text, or in person, you make people feel heard and taken care of. Bonus Points:
• Experience in appointment setting or a similar call-heavy role
• Familiarity with Zoho or similar CRM platforms
• You get a genuine kick out of exceeding expectations Why Join Us? You’ll be part of a tight-knit team with room to grow fast. You’ll make a real impact from day one. And most importantly, you’ll never be bored. Ready to rise to the challenge? Send your resume and a quick note on why you’re the customer service star we’ve been searching for.