Job description
About the job
Client Service Specialist Career Level : Mid-level Location : Onsite/ Full time/ India Who We Are: This is Nexgentek— where every challenge is an opportunity, and every solution is a masterpiece in the making. As a full-lifecycle IT company, we transcend mere delivery; we engineer success. From inception to implementation, our seasoned expertise shepherds every phase of the journey.
Be it planning, analysis, design, development, testing, or the seamless transition to production, we stand as steadfast partners in our clients’ progress. At Nexgentek, quality isn't a mere aspiration—it's our ethos. Rooted in Tech Advisory, our methodology is guided by insights that spark transformative outcomes. We recognize the paramount importance of talent retention.
Through a steadfast commitment to work-life balance, competitive remuneration packages, and an optimized operational model, we ensure our team remains as exceptional as our services. Step into Nexgentek, where innovation meets precision, and together, let's sculpt the future of technology with finesse and distinction.
Requirements
Serve as the primary point of contact for international clients regarding recruitment and staffing needs. Build and maintain strong, long-lasting client relationships to understand their talent requirements and business goals. Proactively engage with clients to assess and fulfill their staffing needs, providing tailored solutions based on market insights.
Oversee the full recruitment lifecycle for international hiring, including sourcing, screening, interviewing, and presenting candidates to clients. Coordinate with local and international recruitment teams to ensure candidates meet the required qualifications and cultural fit for the client. Stay updated on international labor markets, hiring trends, and regulatory requirements across different regions.
Effectively communicate with both clients and candidates to ensure timely updates and feedback. Act as a liaison between clients and internal recruitment teams, ensuring that client expectations are met and exceeded. Coordinate interviews, onboarding processes, and follow-up activities for international placements. Provide regular reports and updates to clients regarding recruitment progress, pipeline status, and key metrics.
Address any concerns or challenges raised by clients and candidates, ensuring timely resolutions and maintaining high service standards.
Requirements
Bachelor’s degree in Business Administration, Human Resources, or a related field. 4-5 years of experience in client services or recruitment, with a focus on international hiring. Strong understanding of global recruitment processes. Proven experience managing client relationships and delivering exceptional customer service.
Excellent communication, negotiation, and presentation skills. Ability to work in a fast-paced, deadline-driven environment. Familiarity with Applicant Tracking Systems (ATS) and other recruitment technologies. Fluency in English is a must.
Benefits
At Nexgentek we prioritize your well-being and professional growth. Here's what you can expect: Achieve a healthy work-life balance. Competitive compensation and abundant growth opportunities. Enjoy a standard 5-day workweek with 2 fixed weekly offs. Experience an employee-centric environment with supportive policies.
Benefit from family-friendly and flexible work arrangements. Access our Performance Advancement and Career Enhancement (PACE) initiative and discover opportunities for both personal and professional growth. From tailored career development plans to expert counseling services, PACE empowers you to chart your course to success with confidence and clarity.
Elevate your career trajectory with our Learning & Development (L&D) program. Join our team and embark on a transformative journey of upskilling and self-discovery. With continuous learning as your compass, you'll not only enhance your expertise but also open doors to new opportunities, paving the way for career growth and fulfillment.
Please note : At Nexgentek, we value the importance of collaboration, learning, and fostering connections with clients, peers, leaders, and communities. While some in-person engagement may be required for certain roles, we are committed to providing flexibility to accommodate your individual work-life balance needs. As an equal opportunities employer, Nexgentek welcomes and encourages applications from all members of society.
We are dedicated to creating an inclusive environment where diversity is celebrated, and individuals are valued for their unique perspectives and contributions. We do not discriminate on the basis of race, religion or belief, ethnicity, disability, age, citizenship, marital or civil partnership status, sexual orientation, or gender identity.