Coll - SREXE

As a Senior Relations Executive, you will be the primary point of contact for our customers, building and maintaining strong relationships.

Your role

is crucial in delivering an exceptional customer experience, as you will handle inquiries, provide information, and resolve complaints across various channels, including phone, email, chat, and in-person interactions. Act as the primary customer liaison, ensuring a positive and professional image of the company. Respond to customer inquiries promptly and accurately, providing clear and concise information.

Handle and resolve customer complaints efficiently, aiming for a high level of satisfaction. Maintain a thorough understanding of company products and services to offer effective solutions. Collaborate with internal teams to address customer needs and escalate issues when necessary. Conduct regular customer follow-ups to ensure their satisfaction and gather feedback.

Stay updated with industry trends and competitor offerings to enhance our services. Document and report customer interactions, providing valuable insights for improvement. Participate in team meetings and contribute to the development of customer service strategies. A minimum of 3 years of experience in a customer-facing role, preferably in a collections or manpower department.

Excellent communication skills, both verbal and written, with the ability to adapt to various customer needs. Strong problem-solving and conflict resolution abilities. Proficiency in using customer relationship management (CRM) systems and other relevant software. A proactive and customer-centric approach, with a focus on delivering exceptional service.

Ability to work independently and manage a high volume of customer interactions. Excellent organizational skills and attention to detail. A positive and friendly attitude, with a passion for customer satisfaction. Willingness to continuously learn and adapt to changing customer requirements.