Solution Center Agent I

Job Details: Job Location: Chickasha Grand Ave

• Chickasha, OK, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Category: Banking, Brooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank's mission. Work schedules consist of rotating opening, mid-day, and closing shifts, along with one Saturday per month from 8am to 12pm.

Job Summary

This position is responsible for using active listening and problem-solving skills to provide helpful solutions, document call details, and consistently meet performance expectations while delivering outstanding customer service.

Essential Functions

Professional and courteous internal and external customer interaction Open new accounts, have a working knowledge of account ownership and account classifications Complete account maintenance Troubleshoot online banking issues Answer inquiries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Fulfills requests by clarifying desired information and completing transactions Cross sell additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services Updates job knowledge by participating in educational activities Assist in projects assigned to the Solution Center This list includes the current primary responsibilities of this position.

It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.

Qualifications

Position Requirements High School Graduate or General Education Degree (GED) 6 months customer service preferred Strong computer skills Careful attention to detail and strong organizational skills Ability to manage time effectively and work independently Excellent oral and written communication skills Other Requirements Must reside in Oklahoma and pass a background and credit check This is an in-office position, and it is critical to remain available to team members during business hours May have intermittent local travel to other locations for meetings, training opportunities and bank events