Guest Services Representative

Job Details: Job Location: Grand River Casino

• Mobridge, SD, Position Type: Full Time, Salary Range: $14.18 - $16.38, Highest pay in area Best benefits in market Apply now and join our team! Starting Pay $14.18-$16.38 (DOE) Qualifications: POSITION SUMMARY The Guest Service Representative is responsible for providing exceptional customer service to all casino guests while assisting with player loyalty program enrollment, membership benefits, promotional events, and general casino information. This position serves as a primary point of contact for guests, ensuring they receive accurate information regarding casino promotions, rewards, policies, and procedures. The Guest Service Representative is also responsible for maintaining accurate records, processing transactions, and assisting with the coordination and execution of casino promotional activities.

DUTIES AND RESPONSIBILITIES

• Greet and assist casino guests in a friendly, courteous, and professional manner.
• Accurately enter, update, and maintain guest information within the casino's player management and loyalty systems.
• Explain loyalty program benefits, policies, procedures, and rewards to existing and prospective members.
• Enroll new members in the casino's loyalty program and issue player cards.
• Process and redeem eligible player loyalty points for cash or other approved rewards in accordance with established policies and procedures.
• Maintain thorough knowledge of all ongoing and upcoming casino promotions, special events, drawings, and guest incentives.
• Assist with promotional registration, drawing entries, prize distribution, and other promotional activities as directed.
• Accurately record, organize, and maintain documentation related to casino promotions, guest transactions, and departmental activities.
• Answer general questions regarding casino amenities, services, hours of operation, and upcoming events.
• Assist guests with questions or concerns and refer matters to the appropriate supervisor or department when necessary.
• Maintain a clean, organized, and professional Guest Services work area.
• Follow established procedures for handling cash, promotional prizes, confidential guest information, and other departmental responsibilities.
• Work cooperatively with Marketing, Casino Operations, Security, and other departments to ensure positive guest experience.
• Perform additional duties as assigned by the Marketing Director. PREREQUISITES Must be 21 years of age or older. Must qualify for and maintain a Standing Rock Sioux Tribal Key License. Must have 20/20 corrected vision and not be color blind, as required by the position's existing qualifications. Must demonstrate professionalism, dependability, honesty, and a positive attitude. Must be able to communicate effectively with guests, coworkers, and management. Must be willing to work a flexible schedule, including evenings, weekends, and holidays.

EDUCATION

High school diploma or GED required. EXPERIENCE AND SKILLS Minimum of three (3) months of customer service experience preferred. Basic computer knowledge and data entry skills preferred. Ability to learn and operate casino player management systems, promotional kiosks, and other departmental technology. Strong communication, organizational, and customer service skills.

Ability to accurately handle cash transactions and maintain detailed records. Ability to multitask and remain professional in a fast-paced casino environment. Ability to work independently and as part of a team. Strong attention to detail and ability to follow established policies and procedures. PHYSICAL REQUIREMENTS Must be physically able to perform duties requiring prolonged sitting for up to eight (8) hours.

Must be able to stand, walk, and move throughout the casino as needed to assist guests and conduct promotional activities. Must possess sufficient manual dexterity to operate computers, printers, card readers, and other office equipment. Must be able to perform the essential functions of the position with or without reasonable accommodation.