Technical Support Associate Clark Site

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Responsibilities

Requirements

Graduate of any degree, undergrads are also encouraged to apply with compensatory TSR/BPO experience

Excellent communication skills and must be fluent in speaking, writing & reading English

With at least 12 months TSR Experience, preferably broadband internet services from any BPOs

General knowledge of telecommunications products and services is a plus

Must have international voice support exposure from any TSR or Service Desk experience

With no issues and concerns reporting onsite 100% Clark, Pampanga. Candidates who live nearby our offices will have better advantages

With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Good attention to details and strong problem-solving skills

Customer-focused, solution oriented and KPI-driven

Teachable behavior and good business etiquette

Our office is located at the Ground Floor, BPO Tech Hub 2, SM Clark, Angeles, Pampanga (across SMX Convention Center)

Schedule: Mondays to Fridays, 12:00 PM – 5:00 PM

Additional: We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines