Support Services Team Lead

Support Services Team Lead Position Overview Amber Brooke Farms is seeking a hardworking, dependable, and hands-on Support Services Team Lead to oversee and actively participate in daily support operations at our agritourism destination. This is a physically demanding, working-lead position that requires an individual who is comfortable leading by example, working alongside team members, and taking an active role in maintaining our facilities, grounds, parking areas, and guest spaces.

The Support Services Team Lead is responsible for coordinating daily assignments, supervising team members, and ensuring that maintenance, custodial services, parking operations, and farm-related projects are completed safely, efficiently, and to company standards. The ideal candidate is a proactive problem-solver with strong leadership skills, a solid work ethic, and the physical stamina to thrive in a fast-paced outdoor environment.

This individual must be willing to roll up their sleeves, tackle challenging tasks, and adapt quickly to changing operational needs. This is not a desk-based supervisory position. The Team Lead is expected to work alongside the team and actively participate in physically demanding tasks throughout each shift.

Key Responsibilities

Hands-On Leadership & Team Supervision Lead, supervise, and actively work alongside team members responsible for maintenance, parking, custodial services, and farm-related projects. Assign daily tasks, establish priorities, and ensure work is completed efficiently and accurately. Assist with employee scheduling, training, onboarding, and performance feedback.

Demonstrate proper work techniques, safe equipment operation, and efficient task execution. Monitor employee productivity, attendance, performance, and adherence to company standards. Step in and perform any assigned support services duties when staffing or operational needs require additional assistance. Foster a culture of accountability, teamwork, urgency, and safety.

Daily Operations & Physical Support Perform hands-on work to maintain clean, safe, organized, and guest-ready facilities and grounds. Assist with loading, unloading, transporting, lifting, and moving equipment, materials, and supplies. Coordinate and participate in the setup and breakdown of festivals, special events, seasonal attractions, and guest activity areas.

Respond quickly to operational needs and adjust priorities during high-volume periods. Support multiple departments to ensure smooth daily operations and timely completion of assignments. Identify operational challenges and implement practical solutions to improve efficiency and productivity. Maintenance & Facilities Perform and oversee routine maintenance, minor repairs, and general facility upkeep.

Assist with basic troubleshooting, equipment maintenance, and preventative maintenance tasks. Coordinate maintenance projects and ensure timely completion of assigned work. Monitor the condition of buildings, equipment, tools, and guest areas. Ensure equipment is properly operated, maintained, cleaned, and stored. Coordinate with outside vendors and contractors when necessary.

Parking & Guest Operations Lead and actively participate in parking operations during weekends, festivals, and special events. Direct traffic, assist with parking coordination, and ensure safe and efficient vehicle movement. Support parking team members during peak arrival and departure periods. Monitor parking areas for safety concerns, traffic congestion, and operational needs.

Assist guests professionally while maintaining a safe and organized environment. Custodial Services Assist with cleaning restrooms, public areas, staff facilities, and other designated spaces as needed. Ensure custodial assignments are completed thoroughly and on schedule. Monitor cleanliness standards throughout the property and immediately address deficiencies.

Assist with trash collection, waste removal, and maintaining clean guest areas. Monitor custodial supplies, equipment, and inventory needs. Farm, Grounds & Event Support Participate in grounds maintenance, fencing, seasonal installations, and other farm-related projects. Assist with moving equipment, supplies, furniture, signage, and event materials.

Lead and participate in the setup, maintenance, and breakdown of seasonal attractions and festival areas. Support operational preparations before opening and cleanup after closing. Operate authorized farm vehicles, utility vehicles, and equipment safely and in accordance with company policies. Safety & Accountability Enforce company safety policies, operating procedures, and equipment safety requirements.

Identify and promptly address unsafe conditions, equipment concerns, and potential hazards. Ensure team members use appropriate personal protective equipment and follow safe work practices. Participate in incident response, documentation, and corrective actions. Maintain accountability for work quality, task completion, equipment care, and team productivity.

Qualifications

2–5 years of supervisory or team leadership experience in maintenance, facilities, agriculture, hospitality, operations, or a related field preferred. Demonstrated experience performing hands-on, physically demanding work. Strong leadership skills with the ability to motivate, direct, and hold team members accountable.

Willingness and ability to perform the same physical duties assigned to team members. Basic knowledge of maintenance, equipment operation, groundskeeping, or facility upkeep preferred. Strong organizational skills and the ability to prioritize multiple assignments in a changing environment. Ability to work independently, solve problems, and make sound operational decisions.

Excellent communication skills and a professional, team-oriented attitude. Must be dependable, punctual, adaptable, and comfortable working under pressure. Ability to safely operate authorized farm vehicles and equipment after appropriate training. Valid driver's license required for vehicle operation. Ability to lift and carry 40 pounds or more, as required by assigned tasks, and perform physically demanding work.

Must be comfortable working outdoors in varying weather conditions. Schedule & Work Environment Full-time position with weekend availability required. Must be available for holidays, festivals, special events, and extended hours based on business needs. Work is primarily performed outdoors in a fast-paced agritourism environment.

Must be comfortable working in Florida heat, humidity, rain, and changing weather conditions. Position requires prolonged standing, walking, bending, lifting, pushing, pulling, carrying, and other repetitive physical activities. Must be willing to perform physically demanding work throughout the shift while supervising and supporting team members.

Daily priorities may change quickly based on weather, guest attendance, special events, and operational needs. About Amber Brooke Farms Amber Brooke Farms is a family-friendly agritourism destination offering seasonal festivals, farm activities, food and beverages, and memorable experiences for our guests. Our Support Services team plays an essential role in maintaining the property, supporting daily operations, and creating a safe, clean, and welcoming environment.

We value hardworking individuals who lead by example, take pride in their work, and understand the importance of teamwork and accountability. Join the Amber Brooke Farms team and help lead the people and operations that keep our farm running!