Service Advisor

Service Advisor Provide maintenance repair advice on all loaders and equipment. Responsible for coordination of estimates and repairs on all loaders and equipment. Order and maintain remote inventory of essential parts for repair and maintenance. Oversee and audit the maintenance repair logs on all machines to aid in budgeting process for upcoming R&M requirements on a per branch and per machine basis.

Research parts pricing and labor estimates. Travel required to branches and meetings on an as needed basis. Analyze and create reports and spreadsheets. Interactions with branch staff, repair shops, and heavy equipment dealerships. Other duties as assigned per business needs. 5+ years of prior experience as a service writer at an auto or heavy machinery dealership preferred Ability to multi-task, prioritize, and manage time effectively Ability to work independently Ability to communicate and relate to all levels (inc.

most senior) within IAA, client’s organizations, and strategic partners through any available medium (verbal, listening, writing, and presenting) Demonstrate professionalism Problem-solving and analytical skills Ability to meet strict deadlines under demanding work conditions. Ability to lower repair and maintenance costs.

Ability to work with repair and maintenance service providers to assess service needs. Experience as a heavy equipment mechanic a plus. Work both indoors and outdoors year-round, and climb on and off large equipment and trucks Travel upto 25% of time