Customer Support Specialist

Job Overview: We are looking for a Customer Support Specialist who can handle customer queries efficiently, ensure quick resolution, and provide a seamless customer experience.

Key Responsibilities

Customer Onboarding Handle customer queries via calls, chats, and emails Resolve issues in a timely and professional manner Maintain records of customer interactions Coordinate with internal teams for issue resolution Ensure high customer satisfaction and retention Requirements: 1–3 years of experience in customer support or similar role Good communication skills (English + Hindi preferred) Basic understanding of CRM tools is a plus Ability to work in a fast-paced/startup environment Strong problem-solving and interpersonal skills Preferred: Experience in handling high-volume customer queries Exposure to tech/product-based companies