Hospitality Manager

Hospitality Manager

Front-of-House | Bar Operations | Wedding Beverage Service

Galena, Illinois

The Opportunity

Chestnut Mountain Resort is seeking a service-focused, hands-on Hospitality Manager to lead front-of-house restaurant operations, bar service, and wedding and special event beverage execution. This role combines team leadership and day-to-day operational accountability with active participation in guest service. The successful candidate will build a capable team, deliver consistent hospitality standards, and strengthen beverage performance across the resort.

A Working Management Role

This is an operational leadership position, not a primarily office-based role. The Hospitality Manager is expected to be visible on the floor, especially during peak dining periods, busy weekends, holidays, ski season, and major weddings or events. Administrative work must be balanced with direct service leadership.

Lead shifts in person: set priorities, conduct pre-shift briefings, monitor service flow, and ensure opening and closing standards are met.

Step into front-of-house service as needed, including hosting, food running, guest assistance, and bar support, while maintaining management oversight.

Coach employees in real time, resolve guest concerns, respond to staffing gaps, and maintain service quality under pressure.

Take an active role in wedding bar setup, readiness, service supervision, and post-event follow-through.

Primary Responsibilities

FRONT-OF-HOUSE LEADERSHIP

Recruit, onboard, schedule, train, and supervise servers, bartenders, hosts, and other front-of-house employees.

Build clear service procedures, shift checklists, training standards, and accountability for guest-facing areas.

Coordinate with culinary leadership on service timing, guest feedback, and food menu presentation; kitchen staff remain under culinary management.

BAR & BEVERAGE OPERATIONS

Manage bar service, beverage ordering, inventory counts, vendor coordination, and purchasing within approved budgets.

Develop and maintain cocktail, beer, wine, and seasonal beverage menus; review pricing, product mix, costs, and waste.

Train bartenders in recipe consistency, product knowledge, presentation, and responsible alcohol service.

WEDDINGS & SPECIAL EVENTS

Plan and execute wedding and event bar service, including beverage packages, specialty cocktails, staffing, ordering, and setup.

Coordinate with event staff on timelines and service requirements; oversee event execution, breakdown, and inventory reconciliation.

PERFORMANCE & COMPLIANCE

Manage front-of-house labor deployment, beverage cost controls, operating records, and service improvement initiatives.

Maintain appropriate cleanliness, safety, sanitation, and alcohol-service practices in areas of responsibility.

Qualifications

Prior supervisory or management experience in restaurants, bars, resorts, or hospitality operations.

Demonstrated strength in hands-on shift leadership, staffing, training, and guest recovery.

Knowledge of beverage purchasing, inventory control, menu development, and cost management.

Wedding, banquet, or special event beverage experience preferred.

Strong organization, communication, judgment, and ability to work evenings, weekends, holidays, and key events.

Ability to obtain or maintain applicable food safety and responsible alcohol-service certifications.

Scope & Measures of Success

The Hospitality Manager directly leads front-of-house personnel, bar operations, and wedding/event beverage service. The role collaborates with-but does not supervise-the culinary team. Performance will be evaluated through staffing and training consistency, guest service execution, beverage cost and inventory accuracy, and reliable wedding bar delivery.

Why Chestnut Mountain Resort?

Located near Galena, Illinois, overlooking the Mississippi River, Chestnut Mountain Resort offers a dynamic hospitality environment spanning dining, recreation, weddings, and special events. This role provides the opportunity to shape the guest experience, strengthen a service team, and lead a distinctive resort beverage program.

Hospitality Manager

Front-of-House | Bar Operations | Wedding Beverage Service

Galena, Illinois

The Opportunity

Chestnut Mountain Resort is seeking a service-focused, hands-on Hospitality Manager to lead front-of-house restaurant operations, bar service, and wedding and special event beverage execution. This role combines team leadership and day-to-day operational accountability with active participation in guest service. The successful candidate will build a capable team, deliver consistent hospitality standards, and strengthen beverage performance across the resort.

A Working Management Role

This is an operational leadership position, not a primarily office-based role. The Hospitality Manager is expected to be visible on the floor, especially during peak dining periods, busy weekends, holidays, ski season, and major weddings or events. Administrative work must be balanced with direct service leadership.

Lead shifts in person: set priorities, conduct pre-shift briefings, monitor service flow, and ensure opening and closing standards are met.

Step into front-of-house service as needed, including hosting, food running, guest assistance, and bar support, while maintaining management oversight.

Coach employees in real time, resolve guest concerns, respond to staffing gaps, and maintain service quality under pressure.

Take an active role in wedding bar setup, readiness, service supervision, and post-event follow-through.

Primary Responsibilities

FRONT-OF-HOUSE LEADERSHIP

Recruit, onboard, schedule, train, and supervise servers, bartenders, hosts, and other front-of-house employees.

Build clear service procedures, shift checklists, training standards, and accountability for guest-facing areas.

Coordinate with culinary leadership on service timing, guest feedback, and food menu presentation; kitchen staff remain under culinary management.

BAR & BEVERAGE OPERATIONS

Manage bar service, beverage ordering, inventory counts, vendor coordination, and purchasing within approved budgets.

Develop and maintain cocktail, beer, wine, and seasonal beverage menus; review pricing, product mix, costs, and waste.

Train bartenders in recipe consistency, product knowledge, presentation, and responsible alcohol service.

WEDDINGS & SPECIAL EVENTS

Plan and execute wedding and event bar service, including beverage packages, specialty cocktails, staffing, ordering, and setup.

Coordinate with event staff on timelines and service requirements; oversee event execution, breakdown, and inventory reconciliation.

PERFORMANCE & COMPLIANCE

Manage front-of-house labor deployment, beverage cost controls, operating records, and service improvement initiatives.

Maintain appropriate cleanliness, safety, sanitation, and alcohol-service practices in areas of responsibility.

Qualifications

Prior supervisory or management experience in restaurants, bars, resorts, or hospitality operations.

Demonstrated strength in hands-on shift leadership, staffing, training, and guest recovery.

Knowledge of beverage purchasing, inventory control, menu development, and cost management.

Wedding, banquet, or special event beverage experience preferred.

Strong organization, communication, judgment, and ability to work evenings, weekends, holidays, and key events.

Ability to obtain or maintain applicable food safety and responsible alcohol-service certifications.

Scope & Measures of Success

The Hospitality Manager directly leads front-of-house personnel, bar operations, and wedding/event beverage service. The role collaborates with-but does not supervise-the culinary team. Performance will be evaluated through staffing and training consistency, guest service execution, beverage cost and inventory accuracy, and reliable wedding bar delivery.

Why Chestnut Mountain Resort?

Located near Galena, Illinois, overlooking the Mississippi River, Chestnut Mountain Resort offers a dynamic hospitality environment spanning dining, recreation, weddings, and special events. This role provides the opportunity to shape the guest experience, strengthen a service team, and lead a distinctive resort beverage program.