Inside Sales - Sales Engineer & Quotations Specialist

Job Details: Job Location: Mt. Pleasant

• Mt Pleasant, MI, Position Type: Full Time, Education Level: Associate's Degree, Salary Range: Undisclosed, Travel Percentage: Occasionally , Job Shift: 1st Shift, Job Category: Aftermarket (Customer Service/Technical Service),
• Onsite Opportunity
• Join a Legacy of Excellence and Growth Since 1949, our company has built a reputation for stability, innovation, and delivering best-in-class foodservice equipment. We foster a culture of collaboration, integrity, and a growth mindset, where continuous development of our people, processes, and products drives success. Through empowerment, recognition, and development, we create opportunities for career advancement and personal growth. Here, teamwork is the foundation of our achievements—when you join us, you become part of a united team shaping the future. Bring your talent and passion, and grow with us as we win together. The Sales Engineer I serves as a technical account management and customer solutions resource dealers, manufacturer representatives, and national chain accounts within the commercial foodservice equipment industry. This role manages customer projects from quotation through order fulfillment and works closely with Engineering, Manufacturing, Supply Chain, Logistics, and Customer Support teams to deliver custom product solutions. Manages projects to completion. Has the knowledge and experience to manage larger and more complex jobs. Responsible for more complex configuration and management of chain customers. Major Accountability
• Accurate and efficient data entry of various order transactions and promotions.
• Manages projects from start to completion.
• Has a greater knowledge and expertise in configuring custom solutions to address customer needs.
• Provides “Best in Class” customer service Key Tasks and Responsibilities
• Evaluate and anticipate complex customer needs and translates to configurable and custom products.
• Process orders accurately within established metrics
• Originate or revise quotations and/or drawings to meet project needs.
• Provide a supporting role to Logistics, Engineering, Manufacturing, Purchasing, Quality, Service, Parts and Credit departments regarding customers business before and after the sale.
• Check others work for accuracy and conformance to product and quotation templates.
• Participation on cross-functional teams to support business growth.
• Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Qualifications

Specialized Skills, Knowledge, and Abilities Knowledge of manufacturing processes, engineered products, industrial equipment, or commercial equipment industries. Ability to understand product specifications, technical documentation, construction drawings, and equipment schedules. Strong business-to-business (B2B) customer relationship management skills.

Strong analytical and problem-solving capabilities with attention to detail. Ability to manage multiple customer projects simultaneously while meeting deadlines. Experience coordinating activities across Engineering, Manufacturing, Supply Chain, Logistics, and Customer Service teams. Advanced Microsoft Office skills, particularly Excel and Outlook.

Strong written and verbal communication skills with the ability to communicate effectively with customers, engineers, production teams, and sales representatives. Ability to learn complex product lines, technical specifications, and manufacturing processes.

Preferred Qualifications

Experience supporting commercial foodservice equipment, refrigeration, HVAC, industrial equipment, construction products, manufacturing products, or other engineered products. Experience supporting dealer networks, manufacturer representatives, distributors, or chain account customers. Experience reading AutoCAD drawings, equipment schedules, or construction plans.

Experience supporting custom product solutions. Experience in a make-to-order or configured-to-order manufacturing environment. OUR BENEFITS: We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle.

Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more… For more company information, visit www.Delfield.com *The Delfield Company, LLC. in Mt. Pleasant, MI manufactures and markets a complete line of foodservice equipment for restaurants, hotels, and institutions (including prep tables, undercounter/worktop refrigeration, and blast chillers/freezers) and specializes in custom and reach-in refrigeration. The Welbilt Distribution Center provides logistics for the Welbilt family of brands across the globe. The facilities in Mt. Pleasant are a division of Welbilt, Inc. The Delfield Company, LLC. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need. #Delfield #LI-Onsite #INDDELFIELD