Customer Representative

The Representative Operations Corporate / BTA has a good understanding of our products and services for the specific area he/she works in. He/she needs to be experienced in using our main frame customer databases and needs to understand all product features and benefits of the area he/she works in. He/She is responsible for : Ensuring customer satisfaction, by delivery excellent service to our internal and external customers including corporate contact persons and travel agencies.

Handling all queries from internal and external customers including corporate customers (program administrators) and travel agencies using the BTA product. Maintenance of the customer profile and all administration around it including card applications. Controlling outstanding credit balances on corporate accounts. Handling debt collection on BTA accounts and control/review credit worthiness in line with risk procedure.

Ensure correct reporting is produced and reworked for operational purposes. Investigating payments to ensure they get allocated to the right accounts to be processed in a correct way. Understanding and working with basic instructions, information and procedures required in order to perform the job. Explaining the details of the job in a clear, concise and accurate way to support new hires on materials available.

Respecting confidentiality with regards to all data. The weight of each activity will be determined in the PMP. He/She works under supervision of a team leader. Offer of employment with Hex. Digital is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

possess preceding knowledge and experience of the products, services and procedures within the own domain and execute a number of well-defined tasks instructed and supervised by a team leader process data out of one specific sub-discipline and look for pattern and cause /effect act on own initiative within well-defined guidelines and procedures based on materials available and able to propose normal improvements under supervision of a team leader transfer own knowledge and transfer way of working in a formal and informal way answer correctly and in a structured way more complex questions from internal and external corporate customers according to set rules and procedures.

Able to correctly report on data and incidents treat others fair, respect confidentiality and approach others in an honest way process data in a timely and accurate manner Education and learning time The function requires a knowledge that is at least equivalent to a secundary degree (or equivalent experience) with 3 to 6 months learning time.

Languages Dutch

• Experienced (written & oral) French
• Experienced (written & oral) English
• Experienced (written & oral) Other MS Office
• Experienced Proprietary IT platforms Job specific IT systems ReqID: 18011210 Schedule (Full-Time/Part-Time): Full-time