Quality Assurance Specialist

Tampa Housing Authority Quality Assurance Specialist Department: North Tampa Housing Development Corporation (NTHDC) Reports To: Quality Assurance Manager – NTHDC FLSA: E Summary The Quality Assurance Specialist is responsible for reviewing and monitoring internal processes to ensure compliance with HUD regulations and PBCA standards under the ACC.

This role evaluates the accuracy and quality of tasks performed by specialists, identifies deficiencies, and recommends corrective actions. The position also supports audits, reporting, and continuous improvement initiatives to maintain Acceptable Quality Levels (AQL) across all operations. Essential Job Functions

1. Quality Review & Compliance: a. Review internal processing of Rent Adjustments, Contract Renewals, Special Claims, Management and Occupancy Reviews (MORs), Resident Concerns, and Vouchers. b. Make findings and recommend corrective actions for all ACC IBPS tasks. c. Communicate review results to Specialists and their supervisor in a clear and timely manner. d. Ensure all tasks meet Acceptable Quality Levels (AQL) under the ACC.
2. Reporting & Audits: a. Verify accuracy of monthly, quarterly, and annual PBCA reporting. b. Assist with internal and external audits by providing documentation and analysis. c. Produce quality assurance reports summarizing findings, trends, and recommendations.
3. Continuous Improvement: a. Identify process gaps and collaborate with management to implement improvements. b. Support training initiatives by providing feedback on compliance issues and best practices. Knowledge, Skills, and Abilities
4. Strong understanding of HUD regulations, PBCA requirements, and ACC standards.
5. Knowledge of quality assurance principles and performance measurement.
6. Ability to analyze data, identify discrepancies, and recommend corrective actions.
7. Excellent communication skills for reporting findings and collaborating with teams.
8. Proficiency in Microsoft Office Suite and HUD systems (HUD Secure Systems Applications preferred).
9. Detail-oriented with strong organizational and problem-solving skills.
10. Knowledge of quality control principles and continuous improvement methodologies (Lean, Six Sigma, or similar).
11. Strong communication and collaboration skills for cross-functional projects.
12. Detail-oriented with excellent problem-solving abilities.
13. Ability to provide information in a courteous diplomatic manner.
14. Ability to multi-task and be self-motivated.
15. Ability to travel (up to 20%).

Minimum Qualifications

Bachelor’s degree in Business, Public Administration, or related field preferred; equivalent experience considered. Minimum of 3 years’ experience in housing compliance, quality assurance, or related field. Familiarity with HUD PBRA programs and PBCA operations strongly preferred. Other: Valid Florida Driver’s License; Insurable under the agency’s insurance policy.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.