Senior Executive - Market Quality

Post-Launch Monitoring: Track product performance in the market through NSC (Overseas Service Companies), including customer complaints and technical support enquiries. Issue Investigation: Analyze reported issues to determine root causes and potential solutions, through collaborationwith designer, QA and Production teams.

Attend site investigation (Overseas) to collect on-site information and re-solve market issues. Data Analysis: Gather and analyze data from various sources to identify trends and patterns related to product quality.Feedback product quality information during new model development. Documentation and Reporting: Documenting test results, site investigation findings, and other relevant information, and creating reports to track quality and identify areas for improvement.

Training and support: Providing training to NSC on new product knowledge and troubleshooting guide.Support and advise NSC on the technical troubleshooting and product repairing.