Trainer II - Sales and Service Center

JOB SUMMARY

Serves as a subject matter expert (SME) in the delivery of sales and service training programs, ensuring employees are equipped with the knowledge, skills, and confidence to excel in their roles. Responsible for designing and delivering engaging learning experiences that align with business objectives, policies, procedures, and compliance requirements.

Partners with stakeholders to assess training needs, provide expert guidance, and drive performance through ongoing coaching, skill reinforcement, and professional development. Plays a key role in continuous learning by evaluating program effectiveness and recomm