Manager: Core Maintenance

Structural Information Job number: 10026668 Job title: Manager: Core Maintenance Job grade: M5 Group/ BU: Openserve Division: Openserve Span of control: 5-10 Reports to: Senior Management Core Description Responsible for the effective management of Core Maintenance in the Region, in the allocated functional area or section, ensuring an efficient and reliable core network.

Implement and manage special services activation and assurance, quality acceptance and commissioning of new network elements to create and maintain a positive customer experience.

Job Responsibilities

Responsible for the management of Core Network Field Operations section with the focus on Core Maintenance in accordance with the business objectives:

• Develop and execute an operational plan
• Obtain required information from key role players
• Identify, implement and track targets & goals for environment
• Maintain and repair core network
• Effective management of special services activation and assurance, quality acceptance and commissioning of new network elements
• Responsible for the management of terrestrial, satellite, and submarine transmission channels in the region
• Connecting customers to the network
• Ensure quality assurance and that timelines are met
• Implement human capital plan and work force planning Manage the performance, productivity, development and wellbeing of own team:
• Effective people management
• Provide appropriate training and development initiatives
• Establish conducive work environment
• Manage employee health & safety
• Develop a high - performance driven team
• Manage the performance, productivity, and wellbeing of own team
• Ensure leadership and performance that is aligned with the Openserve culture and values Efficient management of functional area:
• Build and maintain efficient relationships with key internal and external stakeholders and service providers
• Manage and control of activities outsourced to contractors and ensure quality checks
• Monitor and mitigate risks activities (including business continuity and operational risk management) within the technology environment
• Support to strategic projects led from Openserve and other parts of Openserve Group
• Manage OPEX and CAPEX budget, expenditure and performance reporting with strict discipline
• Ensure legislator compliance and corporate governance
• Implement and adhere to Openserve policies and procedures
• Drive BBBEE Diversity targets Core Competencies FUNCTIONAL KNOWLEDGE Customer experience; Technology Information systems Acumen; Telecommunications; Network and Electronics; Openserve Policies & Procedures; Business Acumen; Financial Management; Operational System FUNCTIONAL SKILLS Conceptual Ability; Performance Achievement; Innovation; Problem Solving; Empowering; Technical; Diversity Management; Change Management; Interpersonal ATTITUDES/ LEADERSHIP COMPETENCIES Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values Aligned with Openserve Values Certifications None Education NQF 6: National Diploma/ Advanced Diploma/ Certificate Experience 5 Years relevant experience Additional Information Special Requirements None Physical Requirements None Key Stakeholders Customers Labour Suppliers/ Service Providers Partners Internal customers External customers Mobile Cellular Networks