Patient Coordinator

Overview

Are you looking to make a difference in healthcare? Look no further! Med. Quest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you. Facility: Novant Health Breast Center Winston Salem Location: 2025 Frontis Plaza Blvd Ste 300 Winston-Salem, NC 27103 Position Type: Full-time Work Schedule Details: M- F 8am-5pm, with occasional Saturdays Responsibilities In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients.

This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

Qualifications

High School Diploma or equivalent Prior Experience: 0 - 2+ years of experience working in a customer support role or hospitality field Special Qualifications: Strong customer service background and focus Professional written and verbal communication skills Working knowledge and ability to perform accurately and efficiently on computer Demonstrated ability to multi-task Ability to work in a fast-paced environment Preferred Skills/Experience: Experience working in a physician practice or other type of medical services office Knowledge of medical terminology Prior patient collections experience in a medical setting Medical records experience Bachelor’s Degree Company Message About Med.

Quest Imaging Founded in 1996, Med. Quest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify , diagnose, and monitor a range of health conditions.

In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X -ray , Med. Quest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience. P atients, referring physicians, and h ealthcare systems count on Med. Quest, and we’re growing to meet the demand.

A career with our team includes limited or no weekend work , competitive salaries and benefits , and hybrid / remote opportunities based on role. To learn more, visit www.MQImaging.com . In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients.

This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

Education

High School Diploma or equivalent Prior Experience: 0 - 2+ years of experience working in a customer support role or hospitality field Special Qualifications: Strong customer service background and focus Professional written and verbal communication skills Working knowledge and ability to perform accurately and efficiently on computer Demonstrated ability to multi-task Ability to work in a fast-paced environment Preferred Skills/Experience: Experience working in a physician practice or other type of medical services office Knowledge of medical terminology Prior patient collections experience in a medical setting Medical records experience Bachelor’s Degree