Front Desk Officer

Job Title: Front Desk Officer Location: Lagos Mainland Job Summary: We are looking for a well-presented and customer-oriented Front Desk Officer to be the first point of contact for clients and visitors at our automotive company. The ideal candidate will handle front office operations, greet customers, manage phone calls, and ensure a welcoming and professional atmosphere at the reception area.

This role is vital in creating a positive first impression and supporting overall customer satisfaction.

Key Responsibilities

Greet and welcome walk-in customers and visitors in a professional and friendly manner. Answer, screen, and forward incoming phone calls or route them to the appropriate departments. Provide basic information to customers about the company’s services, vehicle models, and service offerings. Schedule customer appointments for sales representatives or service advisors.

Maintain a tidy and organized reception area. Manage the reception logbook and maintain visitor records. Receive, sort, and distribute incoming mail and deliveries. Support administrative tasks such as filing, data entry, and customer record updates. Coordinate with other departments to ensure seamless customer service.

Ensure compliance with security and safety protocols at the front desk.

Requirements

OND/HND/B.sc;additional certification in Office Management is a plus. 1–4 years of experience in a front desk or customer service role, preferably in the automotive or retail sector. Excellent verbal and written communication skills. Strong interpersonal skills and a welcoming demeanor. Proficient in Microsoft Office Suite and office equipment (e.

g., printers, phone systems). Ability to multitask and work under minimal supervision. Professional appearance and positive attitude.

Preferred Skills

Familiarity with automotive terminology or dealership operations. Experience handling CRM or appointment scheduling software.