Front Desk Officer

JOB OBJECTIVE(S) § E nsuring seamless operations at the reception area while providing a welcoming and professional environment for visitors and staff § Fostering positive interactions and exceeding customer expectations. DUTIES & RESPONSIBILITIES § Responsible for the effective day to day administrative/clerical services to ensure smooth running of the office activities.

§ Fostering positive interactions with guests § Collate weekly reports § Ensure proper filling of visitors form § Ensure proper registering of incoming mails and dispacth to appropriate department. § Provide assistance to ESS team on need basis. § Monitor and ensure prompt response to email enquiries ( info@totaldatalimited.

com , documentation@totaldatalimited.com ) § Answer all incoming calls and redirect them or keep messages. § Schedule and communicate meetings. § Maintain the security of all information entrusted to you. § Any other duties as assigned KEY PERFORMANCE INDICATORS § Revenue Growth § Cost Reduction § Audit Defect Rate Compliance § Turn around time, Issue Resolution & Quality Rate § Adherence to Policies, Procedures & Processes § Strategic initiatives § Management of birthday schedule § Meeting & Appointment Scheduling § Customer satisfaction levels Requirements Education § Minimum Education: First Degree Experience N.

A KEY COMPETENCY REQUIREMENTS Knowledge § Industry knowledge § HR policies and procedures § Project Management § Systems Implementation Skill/Competencies § Excellent knowledge of MS Office (especially Excel and Word) § Excellent Communications skills (written and oral) with strong business and customer focus § Customer service orientation § Attention to details § Phone etiquette § Good organizational and multi-tasking abilities Benefits Competitive