Operations Coordinator- Hybrid Akron OH

Operations Coordinator Hybrid Hours/Days: M-F Days and after hours as needed Salary: $40,000 Yearly Job Summary: The Operations Coordinator plays a pivotal role in overseeing administrative functions within the call center, ensuring smooth operations, and supporting the team in achieving performance goals.

Key Responsibilities

Administrative Oversight: Manage day-to-day administrative tasks, including document handling, record-keeping, and data entry. Develop and implement efficient filing systems to organize and maintain records. Monitor and manage SOPs, ensuring they are effective, up-to-date, and available for the team. Team Coordination: Serve as a liaison between operations and support teams.

Collaborate with team leaders to streamline communication and enhance workflow efficiency. Conduct regular team meetings to discuss updates, challenges, and process improvements. Quality Assurance: Implement and monitor quality assurance processes for administrative tasks. Conduct periodic audits to ensure compliance with established standards.

Provide feedback and coaching to team members to improve performance. Training and Development: Facilitate training sessions for new and existing team members on administrative processes and tools. Identify skill gaps and coordinate with the training department to address specific needs. Performance Metrics: Establish, monitor, and report key performance indicators (KPIs) related to administrative efficiency.

Collaborate with management to implement strategies for continuous improvement. Issue Resolution: Address and resolve escalated administrative issues promptly. Collaborate with relevant stakeholders to find effective solutions to challenges. Technology Management: Oversee the use of relevant software and tools for administrative tasks.

Collaborate with IT to address technical issues and ensure optimal system performance. Compliance and Policy Adherence: Ensure adherence to company policies and procedures. Stay informed about industry regulations and implement necessary changes to maintain compliance. Reporting: Generate and analyze reports related to administrative performance.

Provide regular updates to management on key metrics and areas for improvement.

Qualifications

Proven experience in administrative roles, preferably in a call center environment. Strong leadership and communication skills. Proficient in MS Office and relevant administrative tools. Knowledge of call center operations and best practices. Must be able to work well under pressure and move with a sense of urgency for anything needed by direct reports.