Order Management - Lead

The Order Management Lead is a critical role on Brady’s warehouse logistics team, supporting high volume and fast paced warehouse operations. In addition to managing order processing and scheduling, the lead oversees dock operations and is responsible for accurate picking, staging and auditing of orders. Concentrates on early-stage order fulfillment workflows, ensuring swift dispatch preparation, monitoring service benchmarks, and pre-emptively addressing operational hurdles.

Queue Management: Ensure all system orders are accurately printed, batched, and processed overnight and consistently throughout the day. Order Prep: Coordinate with the shipping office for orders ready to be picked, labeled, and audited. Dock Coordination: Lead and direct the daily workflow of dock workers, forklift operators, and material handlers.

Inventory Investigation: Research and resolve operational discrepancies, including missing pallets, late orders, or systemic carrier issues. International Compliance: Stage and fulfill international order until complete. Performance Tracking: Monitor, log, and report on On-Time Delivery Performance, communicating potential delays directly to management.

Cross-Training: Assume delegation of authority when the Warehouse Manager is out of office.