Field Engineer- Software Support (Metro Manila)

Implementation and Application Support

• Implement software packages at customer sites
• Respond to and troubleshoot all customer software issues for G+D SWS products.
• Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required. Technical Skills:
• Installing, configuring and administering/managing IBM Web. Sphere Application Server 9.x (WAS), Jboss EAP 7.x and IIS Proficient with war, ear application deployment in Java EE Application Servers environment.
• Deep understanding of JDBC and JMS connection management within Web. Sphere, Jboss
• Experience with .NET application installation and deployment
• Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications
• Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.
• Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills Key Responsibilities:
• Must be willing to work in a 24x7 environment . Must be willing to travel on-site and for extended periods if required.
• Document all issues in G+D’s issue tracking system
• Setup and configuration of test environment in order to duplicate issues
• Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
• Assist in the preparation of reports for customer communication
• Establish and maintain excellent working relationship with all customers at all times
• Keep up-to-date with technical and G+D product knowledge
• Lead Implementation activities at customer site
• Provide training on software as required
• Create documentation (Support/Training) as required Job Requirements:
• Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable.
• Excellent verbal, written communication and interpersonal skill are a must.
• Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.
• Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.
• Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information. •Flexibility to work long hours as necessary and able to handle high pressure in a professional manner $$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. $$ $$ $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=26612&career_ns=job_application