Executive - Customer Success

Core Responsibilities Customer Onboarding: Assist clients with product setup and implementation. Client Relationship Management: Build and maintain strong customer relationships. Product Training: Conduct product demos, walkthroughs, and training sessions. Customer Support: Handle customer queries via email, calls, and ticketing tools.

Product Adoption: Help clients understand and effectively use Loyalty Program features. Cross-Functional Coordination: Work closely with Product, Technical Support, and Development teams. Follow-ups & Reporting: Track onboarding progress, pending issues, and customer feedback. Maintain support reports and documentation.

Required Skills

1–3 years.

Education

Bachelor's degree in Business, IT, Computer Science, or a related field. Skills: Good communication, problem-solving, coordination, and time management. Language Preference: Proficiency in any South Indian language (Telugu, Tamil, Kannada, or Malayalam) is an add-on. Tools: Basic knowledge of MS Excel, Google Sheets, CRM, or ticketing tools.

Preferred Experience: Exposure to SaaS products, customer success, client servicing, or technical support. Availability: Immediate joiners preferred.