After Hours Triage and Clinical Support RN | Riverside Home Health and Hospice | Full time EX | Grants Pass, OR

Registered Nurse – After-Hours Triage & Clinical Support (RN) Riverside Home Health, Hospice & Provider Services Remote | Southern Oregon 7-On / 7-Off Schedule | Full-Time Competitive Wages / Benefits Be the Voice Patients and Clinicians Trust When It Matters Most Healthcare doesn’t stop when the office closes. Some of the most important decisions happen after hours—when a hospice patient develops new symptoms, a home health nurse needs clinical guidance, a provider requires support, or a family simply needs reassurance.

As Riverside’s After-Hours Triage & Clinical Support Nurse , you’ll be the experienced clinical leader helping patients, families, clinicians, and providers navigate those moments with confidence. This is much more than answering phone calls. You’ll serve as the clinical hub for Hospice, and Provider Services , providing expert triage, supporting field clinicians, ensuring quality documentation, and helping our teams deliver exceptional care after hours.

If you’re an experienced RN who enjoys critical thinking, independent decision-making, and supporting both patients and fellow clinicians, this is a unique opportunity to make a significant impact from wherever you work. Why This Role Matters When families call after hours, they’re often experiencing one of the most stressful moments of their healthcare journey.

When field nurses need support, they need someone they can trust. When patients require urgent intervention, every decision matters. As Riverside’s After-Hours Triage & Clinical Support Nurse, you’ll help ensure patients receive the right care at the right time while supporting clinicians across Hospice, and Provider Services.

Your work directly impacts: Patient comfort and safety Family confidence and peace of mind Reduction of unnecessary emergency department visits and hospitalizations Timely symptom management Clinical decision support for field staff Quality documentation and regulatory compliance Patient satisfaction and service recovery Strong relationships with community partners Every shift helps hundreds of patients continue receiving exceptional care—even while the rest of the organization is sleeping.

Who Thrives in This Role Our ideal nurse: Has strong Hospice experience Excels at telephone triage and clinical decision-making Remains calm under pressure Thinks critically and confidently with limited information Enjoys mentoring and supporting other clinicians Communicates compassionately with patients, families, providers, and field staff Is organized, self-directed, and highly dependable Enjoys solving complex problems independently Understands that outstanding customer service is just as important as excellent clinical care This role is ideal for an experienced nurse who enjoys using both clinical expertise and leadership skills to support an entire organization.

Why Nurses Choose Riverside ✔ Remote work from home ✔ 7-On / 7-Off schedule providing exceptional work-life balance ✔ Highly autonomous role with meaningful clinical impact ✔ Supportive leadership and collaborative interdisciplinary team ✔ Opportunity to influence patient care across multiple service lines ✔ Use advanced nursing judgment every shift ✔ Meaningful relationships with patients, families, clinicians, and providers Every shift brings new challenges—and opportunities to make a difference.

Our Culture (This Actually Matters Here) At Riverside, our Core Values— CAPLICO —guide every decision we make. Customer Second We care for one another so we can provide exceptional care to our patients. Accountability We follow through on commitments and own our decisions. Passion for Learning We continually grow our knowledge and improve patient care.

Love One Another We lead with compassion, kindness, and respect. Intelligent Risk Taking We embrace innovation and thoughtful clinical decision-making. Celebration We recognize meaningful work and celebrate successes together. Ownership We take responsibility for outcomes and strive for excellence every day. Culture isn’t something we talk about.

It’s how we care for one another every shift. What You’ll Be Doing Clinical Triage Provide after-hours telephone triage for Hospice, and Provider Services patients Assess patient symptoms and determine the appropriate level of care Provide evidence-based symptom management recommendations Determine when field visits are necessary and coordinate appropriate follow-up Collaborate with providers regarding medications, treatment plans, and physician orders Clinical Support Serve as the primary clinical resource for after-hours field nurses Support on-call RNs and LPNs with clinical questions and complex patient situations Provide real-time guidance regarding symptom management, patient care, and agency processes Escalate complex concerns to leadership when appropriate.

Place orders for after-hours medications refill needs and coordinate with the pharmacy. Care Coordination Coordinate after-hours visits with hospice runners and on-call clinicians Process physician orders and scheduling workflows Ensure timely communication with each patient’s care team Maintain continuity of care across Home Health, Hospice, and Provider Services Quality & Compliance Complete accurate documentation within Homecare Homebase (HCHB) Conduct routine chart audits for quality and regulatory compliance Participate in QAPI initiatives and performance improvement projects Assist with CAHPS and patient satisfaction initiatives Identify opportunities for service recovery and quality improvement Customer Experience Complete welcome calls for newly admitted hospice patients and families Conduct routine patient and caregiver satisfaction calls Build positive relationships with facility partners Help ensure every patient and family experiences Riverside’s commitment to Life Changing Service Benefits Include Competitive compensation Medical, Dental, and Vision Insurance Free telehealth programs Paid PTO, sick time, and holidays 401(k) with company match Company-paid Life & AD&D Insurance Employee Assistance Program Employee Emergency Fund HSA & FSA options Leadership and professional development opportunities Company celebrations and recognition events What You’ll Need Active Oregon Registered Nurse (RN) license Graduate of an accredited school of nursing Current CPR certification Minimum of two years of nursing experience Hospice experience strongly preferred Hospice triage experience strongly preferred Homecare Homebase (HCHB) experience required Excellent clinical assessment and critical-thinking skills Strong communication and documentation abilities Ability to work independently with minimal supervision Excellent organization and time-management skills Comfortable providing clinical guidance to fellow nurses and collaborating with physicians and interdisciplinary teams Why Work at Riverside?

At Riverside, our mission is simple: Provide Life Changing Service. As our After-Hours Triage & Clinical Support Nurse, you’ll become the reassuring voice patients hear during difficult moments and the trusted clinical resource our nurses depend on. When a family sleeps better because of your guidance… When a field clinician feels confident because of your support… When a patient avoids an unnecessary hospitalization because of your clinical judgment… When a newly admitted hospice family feels cared for because you made the first call… …you’ll know you’ve made a difference.

This isn’t just an on-call nursing position. It’s an opportunity to lead, support, educate, and provide compassionate care across three service lines while helping Riverside deliver exceptional care every hour of every day. Contact our recruiter: Timothy Hendrickson (208) 919-1472 🌐 Website: https://riversidehh.com Proudly affiliated with The Pennant Group , recognized as one of the Best Companies to Work for in the West .

Riverside Home Health, Hospice & Provider Services Life Changing Service The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.

Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.