Lead Activities Ambassador

Position Overview

The Lead Activities Ambassador is a dynamic and enthusiastic leader within the Edgewood Resort Experience team, responsible for supporting the daily operation and execution of resort activities while creating engaging, memorable, and personalized experiences for guests. In addition to performing the responsibilities of an Activities Ambassador, the Lead Activities Ambassador provides day-to-day leadership and operational support to the Activities team.

During the winter season, this position will also serve in an Ice Skating Rink Lead capacity, assisting with the safe, efficient, and guest-focused operation of the resort's outdoor ice-skating rink.

Key Responsibilities

Provide daily directions and support to Activities Ambassadors and Ice-Skating Rink Ambassadors. Assist the Resort Experience Manager, Activities Coordinator, and Concierge in welcoming guests upon arrival at activities. Lead and supervise recreational activities, including arts and crafts, watersports, boat rentals, fly-fishing, nature hikes, ice skating, snowshoe hikes, poolside activities, and other resort programming.

Assist with opening and closing procedures for Experiences and the ice-skating rink. Lead daily team briefings and communicate activity schedules, weather conditions, operational changes, VIP information, and special events. Monitor the guest experience and help ensure team members consistently deliver Edgewood service standards.

Serve as the primary point of contact for Activities Ambassadors during assigned shifts and escalate operational or guest concerns to management when appropriate. Oversee daily ice-skating rink operations, including skate rentals, guest flow, equipment organization, rink safety, and opening and closing procedures. Ensure established safety procedures are followed for ice skating, snowshoeing, watersports, and other recreational activities.

Assist with training and onboarding new Activities Ambassadors and Ice-Skating Rink Ambassadors. Monitor activity and rink equipment to ensure it is properly maintained, organized, and accounted for. Act as a brand ambassador by representing the resort's values, image, and culture in all guest interactions. Actively engage with guests to promote participation in daily activities, experiences, and events.

Coordinate with Concierge, Bell, Front Office, Food & Beverage, Engineering, Security, and other resort departments as needed to support the guest experience. Assist with guest recovery and resolve minor guest concerns within the scope of the position, escalating when necessary. Support activity reservations, Point-of-Sale transactions, waivers, participation tracking, and other operational documentation.

Assist leadership in identifying opportunities to improve programming, participation, operational efficiency, and revenue. Maintain a strong presence during peak activity periods, special events, holidays, and high-volume skating rink operations. Ability to quickly pivot and adapt to unforeseen circumstances or weather conditions for proper execution of guest events or activities.

Perform other related duties as assigned to support the overall success of the team and business.

Qualifications

Ability to work flexible schedules, including nights, weekends, and holidays. Excellent communication and interpersonal skills, with the ability to engage and motivate guests of all ages. High energy, enthusiastic, and personable with a genuine passion for hospitality and entertainment. Previous experience in hospitality, guest services, activity coordination, or recreation is preferred.

Experience leading or facilitating recreational activities such as fitness, water sports, arts and crafts, games, or winter activities is preferred. Demonstrated leadership ability and willingness to provide day-to-day direction and support to team members. Strong organizational skills and the ability to manage multiple activities or tasks simultaneously.

Experience working with Point-of-Sale systems is a plus. Physical Requirements: Capability to lift and carry up to 40 pounds. Able to perform physical tasks, including bending, lifting, and standing for extended periods. Comfortable working outdoors in various weather conditions, including winter conditions associated with ice skating and snow activities.