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Creekside Pet Care Center

Boarding Pet Lodge Attendant

Posted Oct 15, 2026

Job description

  • Job Description
  • Pet Lodge Attendant INTRODUCTION The purpose of the position is to provide care and the basic needs of animals that are being groomed, boarded or that are patients of Creekside Pet Care Center (CPCC). Duties will include:
  • Observe animal appearance and activity for general physical condition, obvious signs of illness, disease and discontent and to advocate for care for those animals as needed.
  • Thoroughly clean and disinfect the ward areas of the pet lodge as often as is necessary (i.e. to ensure no cages, suites or runs are soiled and odors are not apparent).
  • Determine the type and amount of food animals receive based on the boarding release as signed by the client.
  • Take charge and/or handle animals as dictated by boarding package and CPCC policies.
  • Walk boarded dogs at appropriate intervals as designated by chosen boarding package to provide exercise and time for elimination of bowels and bladder.
  • Provide care to boarded and hospitalized animals. MAJOR DUTIES The following duties will be performed by the pet lodge attendant. Detailed instructions will be found in the Creekside Pet Care Center work manual. Provide care for animals housed/visiting Creekside Pet Care Center. Perform work according to established methods specified in the work manual or following special instructions. Follow pro tocols exactly, do not deviate or alter without express authorization from Pet Lodge Manager, Assistant Manager, or Practice Manager. Report signs of illness, disease, injury or unusual activity to technicians or veterinarians. At request of customer service representatives, doctors and animal health technicians, discharge and admit animals. Make sure animals are clean and fresh smelling prior to discharge. Make sure cages and animals are properly identified and that personal property (toys, treats, blankets, leashes) are stored in the proper area and identified. Clean suites, cages, & runs. Wash and dry towels and blankets. Wash water and food bowls. Perform general cleaning in various buildings as directed as well as entire facility grounds. Empty trash. Patrol facility grounds daily, picking up any trash and stool material. Administer oral and topical medications at the direction of the client as indicated on the boarding check in form. Administer injectable medication under direction of the doctors or technicians. Provide shift coverage for or otherwise support the bather and grooming assistant in the grooming department and the daycare attendants in the daycare department as needed; not intended to be a regular shift or set of duties, but if staffing needs dictate and if directed by a lead or a manger, to be prepared to fill in for other staff in those departments at as needed. Duties as needed may include bathing, blow drying, brushing cats or dogs, monitoring dogs at play in the daycare, and cleaning or maintenance of the grooming, daycare, and breakroom areas of the facility as directed. CLIENT SERVICE DUTIES : Hospitality: Genuinely welcomes clients and patients and provides for their comfort. Heartily greets them as they arrive and when speaking with clients, uses their name and the pet’s name when it is proper to do so. Client Communication: When directed, answers client questions appropriately in accordance with established facility guidelines. Accurately answers sub-professional client questions regarding hospital services, fees, and preventative care. Contact clients as needed during pets boarding stay to gain clarification on their care or to inform clients of concerns or suggestions for other services as needed. Record all communications with clients in pet file. Provide clients with updates and photos of pets (text) as protocol directs. Take care to ensure that photo of pet is a “happy” photo, with acceptable background, and positive comments to clients. Ensure that the “do not reply” message is included with all outgoing texts. Provides clients with tours of facility and information about services. Educate client about all services offered here, not just Pet Lodge services, so as to further bond them to the practice. CONTINUING EDUCATION: Attend and participate in scheduled staff meetings for continuing education both on basic operations of facility as well as generally veterinary industry knowledge. Participate in self-study “homework” assignments given out during meetings in preparation for quizzes over pertinent material. Demonstrate initiative to seek knowledge on a continual basis regarding daily duties, operations, and tasks regarding for general work but also to continually “as you go” expand knowledge base about veterinary industry in general. CONTROLS OVER WORK In accordance with Creekside Pet Care Center operating instructions, determine care required in keeping with the individual needs and circumstances of animals; follow special instructions as issued. Doctors/ technicians provide specific instructions in giving medications, feeding specific diets or following special sanitary procedures if needed during patient stay. Pet Lodge Manager will have authority over assigned duties, scheduled shifts, and general quality control of care of animals within the facility. Staff member report directly to and are accountable to the Pet Lodge Manager. OTHER SIGNIFICANT FACTS Skills and Knowledge: Apply knowledge and skills in controlling/handling individual animal temperament. Have ability to gain animal confidence when restraining them for transport, grooming and/or treatment. Knowledge of grooming practices for wide range of small animals. Physical Effort: Often requires lifting and carrying materials weighing up to 50 lbs. Frequently requires handling of materials up to 20 lbs. Additionally, handle dogs weighing up to 150 lbs. Walking and/or standing for long periods. Frequently works in a bent position. May be required to use strength or agility in capturing and restraining stronger, more active animals. Working Conditions: Work is normally performed inside; some outside work is required. Exposure to unpleasant odors and noises. Exposure to bites, scratches and animal wastes. Possible exposure to contagious diseases. Job Description Updated 10/22/13

Description copied from Creekside Pet Care Center's careers page. Read the full posting before you apply.

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