Customer Service Representative

GAC Oman, part of the global GAC Group, has been delivering excellence in shipping and logistics since 1972. As we expand our customs clearance , freight forwarding and sea export operations , we are looking for a proactive and detail-oriented Customer Service Representative to join our team.

Your role

Coordinating full-cycle customs clearance and export documentation (BLs, COO, HS codes) Handling customer communication related to transportation and export status Liaising with internal teams, customs officials , port authorities and shipping lines Maintaining up-to-date client profiles and ensuring timely cargo movements Preparing and sending regular updates and reports to clients What we’re looking for: 3–5 years’ experience in customs brokerage, sea exports, or transportation logistics Strong knowledge of Oman customs regulations , export documentation, and trade compliance Good command of English (spoken and written); Arabic will be considered an advantage Proficient in MS Office, with excellent organisational and data entry skills Customer-focused with a collaborative and ethical work approach Ability to thrive in a fast-paced, deadline-driven, and high-pressure work environment.