Key Account Manager (ID 1273)

Role Overview The Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions. Own and manage a portfolio of strategic/key enterprise accounts Build strong relationships with CXOs, decision-makers, and influencers Act as the primary point of contact for all client interactions Drive customer satisfaction and retention Achieve revenue, margin, and growth targets Identify opportunities for: Upselling Cross-selling New business within existing accounts Develop and execute account growth strategies Create account plans including: Business objectives Stakeholder mapping Opportunity pipeline Align internal teams to deliver on account strategy Understand customer pain points and business challenges Position company offerings as value-driven solutions Lead proposals, negotiations, and deal closures Collaborate with: Pre-sales Delivery / operations Product / engineering Ensure smooth project execution and delivery Ensure successful onboarding and adoption Monitor customer health and satisfaction (CSAT/NPS) Handle escalations and ensure timely resolution Requirements Strong enterprise sales & account management experience Excellent stakeholder management & communication skills Proven ability to close large deals Strategic thinking and problem-solving Negotiation and commercial acumen Ability to manage complex, multi-location accounts 5 –12 years of experience in: Key account management / enterprise sales Experience in B2B / SaaS / manufacturing / technology solutions preferred MBA or equivalent (preferred but not mandatory)