Client Relationship Manager (CRM)

Client Relationship Manager (CRM) Company: Safebooks Global Location: Ahmedabad (Work From Office) Shift: 5pm to 2am IST Experience: 4+ Years Employment Type: Full-Time Job Summary Safebooks Global is seeking a proactive and client-focused Client Relationship Manager (CRM) to manage and strengthen relationships with US and Australian accounting clients.

The role involves client communication, service coordination, issue resolution, retention, and identifying growth opportunities. The ideal candidate must have strong communication skills, outsourcing exposure, and the ability to manage multiple international clients.

Key Responsibilities

• Act as the primary point of contact for assigned US clients
• Maintain strong, long-term client relationships
• Understand client requirements and coordinate with internal teams
• Monitor service delivery, timelines, and quality standards
• Handle client queries, escalations, and issue resolution
• Conduct regular review calls and performance discussions
• Identify upselling and cross-selling opportunities
• Ensure client satisfaction and retention
• Track KPIs, SLAs, and reporting metrics
• Support onboarding of new clients Requirements Required Qualifications
• 4+ years of experience in client servicing / relationship management
• Experience in Accounting Outsourcing / KPO industry preferred
• Strong understanding of accounting, tax, or payroll processes
• Excellent written and verbal communication skills
• Ability to manage multiple clients and deadlines
• Strong problem-solving and coordination skills Preferred Profile
• Exposure to US clients
• Experience handling SLA-driven environments
• Strong presentation and reporting skills
• MBA (Marketing / Finance) preferred Benefits Key Skills ✔ Client communication ✔ Escalation management ✔ Process coordination ✔ SLA monitoring ✔ Reporting & analytics ✔ Relationship building What We Offer ✔ Direct exposure to international clients ✔ Growth-oriented environment ✔ Competitive compensation ✔ Long-term career development How to Apply: Send your CV to jobs@safebooksglobal.com with subject line “Application – Client Relationship Manager”. To Apply: Send your resume + a short note on how you’ve helped a company grow to shailesh@safebooksglobal.com or jobs@safebooksglobal.com These positions are urgent, and we are looking for candidates who are available to join immediately. We would appreciate it if you could send me the details below. Name : Phone : Email : Current Location : No. Of Years of Experience in Relevant : Current CTC : Expected CTC : Designation: Current Company : Notice Period : Relocation : Additional Comments : Please do let me know if you require any additional information. Thank you for your prompt attention to this matter. Looking forward to your response.