前台文员 Receptionist 26/27

WHY CHOOSE WELLINGTON? Professional Growth

• Tailored professional development pathways for all staff.
• Comprehensive CPD programmes covering teaching methodologies, cultural awareness, and non-academic skills such as public speaking and finance.
• Three specialised leadership programmes for middle, senior, and high-potential leaders.
• An internal coaching programme designed to help you thrive. Exceptional Benefits
• Highly competitive salary package.
• Comprehensive medical insurance for employees and dependants. Life in Hangzhou
• A modern, forward-thinking city surrounded by natural beauty and rich culture.
• Home to the UNESCO World Heritage Site, West Lake.
• A thriving tech hub, hosting giants like Alibaba, with widespread cashless convenience.
• Just 45 minutes by high-speed train to Shanghai. JOB TITLE Receptionist DEPARTMENT School Office LOCATION Hangzhou LINE MANAGEMENT School Office Officer OBJECTIVES Wellington College Education (China) Hangzhou is seeking an experienced receptionist who will be the first person that parents, children, external agents and staff see. The professional image and conduct of this person are crucial in emulating the ethos of the setting. Reporting to the School Office Officer/school assistant, the receptionist must operate in a timely, determined, and effective manner at all times. The role will include managing communications, making notes to be actioned, providing information and responses with accuracy and competence. Additionally, the receptionist will seek responses to requests where necessary and direct enquiries to the appropriate destination when required. Autonomous, determined, and professional behaviour will be key features of the post-holder’s practice, and these will be consistently demonstrated at all times. The post-holder must be able to communicate effectively with parents, team members and external agents involved in the school.

KEY RESPONSIBILITIES

• Maintain a neat, tidy and appropriate workspace including the reception area, storage room and pantry, where relevant items can be sourced swiftly.
• Direct enquiries to the relevant staff or seek the relevant person to deal with enquiries from pupils, parents, visitors and staff.
• Provide feedback to enquirers in a timely and professional manner and follow up when needed.
• Play a key role in parent communication including phone calls and walk-ins.
• Keep accurate pupil records including lateness, early leave, late pickups, event registration, etc.
• Provide a professional front-of-house service, including translation as necessary and generation of records within the data management system.
• Demonstrate flexibility and co-operation in duties, ensuring that help is provided where required.
• Provide support for school events and activities when needed. Pupil Wellbeing, Behaviour and Safeguarding
• Keep accurate pupil records including lateness, early leave, late pickups, event registration, etc. Communication and Collaboration
• Direct enquiries to the relevant staff or seek the relevant person to deal with enquiries from pupils, parents, visitors and staff.
• Provide feedback to enquirers in a timely and professional manner and follow up when needed.
• Play a key role in parent communication including phone calls and walk-ins.
• Provide a professional front-of-house service, including translation as necessary and generation of records within the data management system.
• Demonstrate flexibility and co-operation in duties, ensuring that help is provided where required. Administration, Resources and Compliance
• Maintain a neat, tidy and appropriate workspace including the reception area, storage room and pantry, where relevant items can be sourced swiftly.
• Maintain and update stock in/out registers for goods procurement and collection. Professional Development
• Actively participate in any related training held by the school. Other Responsibilities
• Provide support for school events and activities when needed. BASIC QUALIFICATION Education
• Bachelor’s degree preferred. Major
• Administration or related subject. Working Experience
• 2 years and above of relevant experience. Language
• Fluent written and spoken English, minimum CET

1. EXPERTISE

• A minimum of two years’ post-qualification experience.
• Fluency in English and Chinese.
• Ability to deliver excellence in service at all times.
• Strong skills in Microsoft Office (Excel and PowerPoint) and database systems.
• Excellent communication and interpersonal skills; proven ability to communicate effectively with different types of people and in a cross-cultural environment.
• Ability to multi-task, prioritise and work to tight timelines. PREFERRED APTITUDES
• Demonstrating practice that represents the five core values of Wellington at all times (courage, integrity, kindness, respect and responsibility).
• Strong passion for the education industry.
• Strong track record of solving complex problems, strategic thinking and delivering significant impact.
• Personal integrity, accountability and credibility.
• Strong mindset for continuous improvement to meet or exceed expectations.