Treatment Coordinator

Main responsibilities: Meeting with patients to discuss their orthodontic needs, explaining treatment options, and providing information on treatment plans, timelines, and costs. Assisting orthodontists in creating and coordinating treatment plans for patients, including scheduling appointments for diagnostic records, consultations, and treatment procedures.

Providing estimates and discussing financial options with patients, coordinating financial arrangements, processing insurance claims, and managing patient accounts and payments. Serving as a point of contact for patients, answering questions, addressing concerns, and providing ongoing communication and support throughout the course of orthodontic treatment.

Managing the clinic’s appointment calendar, scheduling and confirming appointments, coordinating with patients and dental staff to ensure smooth patient flow. Maintaining accurate and up-to-date patient records, including treatment progress notes, diagnostic records, and correspondence. Tracking and documenting patient treatment progress, scheduling progress checks, and coordinating with orthodontists to adjust treatment plans as needed.

Educating patients and their families about orthodontic care, proper oral hygiene practices, and post-treatment retention instructions.

Requirements

1–2 years prior experience in a dental clinic; orthodontic experience is a plus. Experience in customer service or administrative support in healthcare settings. Strong understanding of dental and/or orthodontic procedures and treatment planning. Excellent communication, interpersonal, and organizational skills. Detail-oriented and computer literate.

Staff Benefits: Annual Leave, Birthday Leave , Family Care Leave AWS , Performance Bonus and monthly Incentives Benefits for medical, dental care, personal development, education support and more