Outpatient Coordinator

Job Summary

The Outpatient Coordinator will be a Pennsylvania Licensed Clinical Social worker or a Pennsylvania Licensed Professional Counselor with supervisory experience and experience in both mental health and areas of intellectual or developmental disabilities. The Outpatient Coordinator supervises the Outpatient Mental Health Center and ensures the department is serving consumers with high quality care while upholding all compliance standards.

In this role, you will supervise all Outpatient clinical staff, audit patient charts, maintain oversight of the psychotherapy programs, maintain the department budget, monitor team caseloads, and continue developing improvements to the program. The Outpatient Coordinator shows teamwork focused leadership skills, has excellent communication skills, is highly organized, and maintains a positive outlook that sets the tone for colleagues and individuals receiving services.

Basic Qualifications

Education/Training Master’s degree in social work or related field, active Pennsylvania State License as a Clinical Social Worker or a Professional Counselor, accepted for credentialing with Medicare and Health Choices within 3 months of employment. Experience Minimum 1 year of experience with intellectual or developmental disabilities.

At least 3 years of experience in the mental health field. Supervisory experience required. Basic Skills Excellent written and oral communication skills Supervision and leadership ability Confident in a broad array of clinical approaches Problem solving ability Ability to facilitate effective team communication Sensitivity and ability to work effectively with families from various backgrounds and cultures Proficient in Microsoft programs Physical Requirements Bend, stoop, sit, stand, and reach Lift items weighing 50 pounds or less Satisfactory completion of post-offer pre-employment physical exam and drug test as required Equipment/Machine Operations Must maintain skills necessary to safely and efficiently operate the following equipment and machines used in the performance of this job: Computer (must be proficient in the use of email and Microsoft Word and Excel) Office equipment – including printer, scanner, fax machine, copier, etc.

Electronic Health Record Time Clock system Various other equipment and supplies Essential Duties Oversee intake and admissions for Outpatient program and manage Outpatient caseload. Return intake phone calls in a timely manner. Provide program information to interested consumers. Evaluate appropriateness of services for new admissions.

Coordinate referrals to clinicians for intake assessment and treatment. Coordinate admission process with outpatient clerical staff and billing/accounting department, including insurance verification and scheduling. Provide oversight of psychotherapy (individual/family/group) provided to consumers of the Outpatient Center.

Build strong therapeutic relationships with consumers. Ensure treatment is goal focused. Monitor progress of consumers. Evaluate ongoing needs of consumers and make referrals as necessary. Review utilization and make changes as necessary. Seek to enhance personnel’s ability to provide a milieu of therapeutic models, such as trauma specific treatment models, psycho-educational models, and cognitive behavioral therapies.

Initiate group therapy topics based on consumer needs. Participate in ensuring budgeted revenue is met or exceeded for the Outpatient program. Reschedule cancelled appointments to the extent possible to maximize billable hours. Initiate new groups to meet consumers’ needs as well as maximize billable hours. Ensure that outpatient clinicians and contractors reach billable hours expectations.

Work with office clerical staff, clinical staff and billing team to ensure that billing is submitted in a timely manner. Participate in ensuring compliance of client records. Evaluate progress notes, treatment plans, and bio-psychosocial assessments to ensure that they possess sufficient detail and are submitted in a timely manner.

Ensure annual reviews are completed. Respond to billing discrepancies and corrective actions in quarterly audits. Supervise Clinicians, Contractors, and Office Clerical Staff of the Outpatient Center. Meet with clinicians a minimum of once monthly for supervision, oversight of work, and performance evaluation. Meet with contractors a minimum of once per quarter for case consultation, oversight of work, and contract renewal.

Facilitate peer supervision groups along with Director and/or Psychiatrist. Train new clinicians and contractors on paperwork requirements. Address issues of concern regarding paperwork or billable hours as necessary. Demonstrate initiative in developing new procedures to improve outpatient program. Assist in developing, maintaining, and implementing policies and procedures in the Outpatient policy and procedure notebook.

Participate in annual licensing visits and respond to corrective action as needed. Participate in funder audits and respond to corrective action as needed. Communicate policy/procedure changes or updates to contractors as needed. Other Duties Assist the Senior Director of Behavioral Health Services with various administrative tasks to support department operations as directed; may also be assigned special projects.

Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances. Attend additional training required by program/department. Maintain current training certifications as needed for programs. Standard Requirements Completion and clearance of a criminal background check and a child abuse clearance.

Supports the Mission and values of Indian Creek Foundation and the program. Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity, and well-being of all individuals served in a safe, secure environment. Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety plans, report and/or correct unsafe working conditions, equipment repair, and maintenance needs.

Confidentiality of all data, including individuals served, employee, and operations data. Compliance with all regulatory requirements and agency policies as required by Human Resources, licensing, and funding agencies. Demonstrate knowledge and compliance with HIPAA standards. Conducts oneself in a professional manner when representing Indian Creek Foundation.

Functions as a member of the Team: Cooperates and works together with all co-workers, plans and complete job duties with minimal direct supervision and appropriate judgment. Uses tactful and appropriate communications in all situations. Reports and follows up regarding reported complaints, problems, and concerns with appropriate personnel.

Promotes positive public relations with individuals served, family members, other team members, and community. Completes requirements for training, acceptable attendance, dress codes including personal hygiene and other work duties as assigned. Complete all documentation to ensure compliance with all regulations and agency policies.

Exhibits behavior as set forth by the Code of Conduct in performance of their duties. Completes annual compliance HIPAA training and exhibits behavior as set forth by the Code of Compliance in performance of duties. Job Location Cowpath Road Campus and Various Community Settings