Commercial Overhead Door Technician

Commercial Overhead Door Technician Company: Citadel Access Solutions Job Type: Full-Time Department: Service / Operations Reports To: Service Manager / Operations Manager Job Summary Citadel Access Solutions is seeking an experienced and dependable Commercial Overhead Door Technician to join our growing team. This position is responsible for the installation, maintenance, troubleshooting, and repair of commercial and industrial overhead door systems.

The ideal candidate has hands-on experience working with sectional overhead doors, rolling steel doors, high-speed doors, dock equipment, and commercial door operators. We are looking for a motivated technician who takes pride in quality workmanship, prioritizes safety, and delivers excellent customer service.

Key Responsibilities

Installation, Service & Repair Install, troubleshoot, service, and repair commercial overhead door systems, including sectional doors, rolling steel doors, coiling doors, and high-speed doors. Diagnose and repair mechanical, electrical, and operational issues with commercial door systems. Service and replace springs, cables, rollers, tracks, hinges, panels, bearings, and other door components.

Install, troubleshoot, and repair commercial door operators, motors, control boards, and safety devices. Perform preventative maintenance, inspections, adjustments, and lubrication to ensure safe and reliable operation. Service and repair loading dock equipment, including dock levelers, dock seals, and restraints. Troubleshoot electrical components, wiring, sensors, and control systems.

Respond to scheduled service calls and emergency repair requests as needed. Read and interpret technical manuals, wiring diagrams, and manufacturer specifications. Customer Service & Field Operations Communicate professionally with customers regarding equipment issues, recommended repairs, and completed work. Accurately document service activities, materials used, and repairs performed using company software.

Identify additional repair or replacement opportunities and communicate recommendations to management. Maintain an organized company vehicle, tools, equipment, and inventory. Coordinate with dispatch and operations teams to complete service calls efficiently. Follow all company safety procedures and applicable OSHA guidelines.

Qualifications

2+ years of experience installing, servicing, or repairing commercial overhead doors or related industrial equipment preferred. Strong mechanical aptitude and troubleshooting abilities. Working knowledge of commercial overhead door components, operators, and safety systems. Ability to use hand tools, power tools, ladders, lifts, and diagnostic equipment.

Ability to work independently and manage multiple service calls. Valid driver's license with an acceptable driving record. Strong communication, problem-solving, and customer service skills. Ability to perform physically demanding work in commercial and industrial environments. Preferred: Experience with commercial door manufacturers such as Clopay, CHI, Wayne Dalton, Raynor, or Overhead Door.

Experience with commercial operators such as LiftMaster, Genie, and Manaras. Experience servicing rolling steel doors, fire-rated doors, and high-speed industrial doors. Experience with loading dock equipment, including Rite-Hite, Kelley, and Blue Giant. Basic electrical knowledge, including troubleshooting motors, relays, sensors, and low-voltage controls.

Experience using ServiceTitan or similar field service management software. OSHA, lift operation, or manufacturer-specific certifications. Physical Requirements Ability to lift and carry up to 75 lbs., with assistance or equipment for heavier loads. Comfortable working at heights using ladders, scissor lifts, and boom lifts.

Ability to bend, kneel, climb, stand, and work in physically demanding environments. Willingness to work outdoors and in warehouses, distribution centers, manufacturing facilities, and commercial properties. Ability to safely handle tools, equipment, and heavy mechanical components.