Customer Service Representative (Inside Sales)

Job Details: Job Location: Legal Address

• Louisa, VA, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Sales, CUSTOMER SERVICE REPRESENTATIVE Inside Sales Team Department Sales / Customer Service
• Inside Sales Reports To Customer Service Supervisor Company Cavalier Produce DOL Status Full-Time Position Summary The Customer Service Representative is a key member of the customer service and sales support team within Inside Sales, responsible for delivering exceptional customer service, supporting Account Executives and the broader sales organization, and helping maintain strong customer relationships. This role accurately enters, processes, and tracks customer orders and account transactions; responds to customer questions and concerns; maintains accurate customer, pricing, and order documentation; and follows through on sales-related operational tasks. The position also identifies customer needs and product opportunities while collaborating with sales, warehouse, operations, and logistics teams to support timely order fulfillment, customer retention, and company goals.

Key Responsibilities

Provide responsive, professional, and courteous service to existing customers by phone, email, and other approved communication channels. Build lasting customer relationships by understanding each customer’s business, preferences, product needs, and service expectations. Answer incoming customer calls promptly and communicate clearly, professionally, and accurately.

Enter, process, and track customer orders accurately and on time; monitor order status and coordinate follow-through to support timely delivery. Process and/or coordinate RMAs, credits, and other customer account adjustments accurately and in accordance with company procedures. Respond to customer concerns by listening carefully, identifying the issue, coordinating solutions, and escalating matters to the Customer Service Supervisor or appropriate team member when needed; support professional resolution of customer issues.

Maintain accurate and current records of customer interactions, pricing, notes, files, order documentation, and account information based on customer and sales-team communications. Collaborate closely with Account Executives and other sales team members to support customer accounts, sales initiatives, customer retention, account engagement, and outstanding service.

Maintain strong working knowledge of Cavalier Produce products, product characteristics, availability, and weekly promotional items. Stay informed about relevant restaurant trends and consumer preferences to better understand customer needs and recommend appropriate products. Identify opportunities to expand product mix within existing accounts and communicate qualified opportunities to the appropriate sales team member.

Perform administrative and operational duties related to the customer service and sales support function, including documentation, customer follow-up, order support, and other Inside Sales activities. Participate in regularly scheduled team and supervisor meetings and communicate customer issues, trends, and opportunities in a timely manner.

Use company software and Microsoft Office tools to enter orders, maintain records, track customer activity, prepare documentation, and complete related tasks. Work efficiently, manage time effectively, adjust to changing priorities, and demonstrate stewardship of company resources. Work a rotating weekend schedule and participate in occasional after-hours company or customer events when scheduled.

Work cross-functionally with warehouse, operations, logistics, drivers, and other departments as needed to support accurate, timely customer order fulfillment and perform other duties as assigned.

Qualifications

Qualifications & Skills High school diploma or equivalent required. Two to three (2–3) years of customer service, inside sales, retail, or related experience with a demonstrated commitment to exceptional customer service preferred. One to two (1–2) years of produce, foodservice, hospitality, or related industry experience preferred.

Excellent verbal and written communication skills with an outstanding telephone presence. Strong relationship-building skills and a customer-focused, solutions-oriented approach. High degree of accuracy, attention to detail, organization, and follow-through. Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines.

Demonstrated ability to work collaboratively as part of a team and independently with sound judgment. Strong problem-solving skills and the ability to identify, analyze, and resolve customer and operational issues. Strong computer skills and proficiency with Microsoft Office, including Word, Excel, and Outlook, with the ability to learn company order-entry and customer-management systems.

Ability and willingness to develop strong knowledge of Cavalier Produce products, availability, customers, and relevant market trends. Physical & Scheduling Requirements Ability to sit and work at a computer or telephone for four (4) or more hours at a time. Ability to lift up to 25 pounds and to bend, stretch, reach overhead, twist, and move as needed to handle items weighing up to 25 pounds.

Availability to work a rotating weekend schedule and occasional after-hours events as scheduled. Key Working Relationships Customers Customer Service Supervisor Account Executives and Inside/Outside Sales Team members Business office, drivers, and warehouse staff Vendors and other internal departments Company-Wide Standards Represent Cavalier Produce in a professional and courteous manner at all times.

Follow all company policies, procedures, operating standards, compliance requirements, and applicable department processes. Maintain the confidentiality of customer and company information. Ensure business communications—verbal, written, and visual—are professional in tone and content. Participate in regularly scheduled meetings with the Customer Service Supervisor and contribute ideas that improve customer service, department performance, and company results.

Provide reasonable support to other areas of the business as requested. Role Success Success in this role is demonstrated through accurate and timely order entry, processing, and tracking; professional and effective customer communication; reliable follow-through; strong internal teamwork; effective resolution and escalation of customer concerns; accurate customer, pricing, and order documentation; support of timely deliveries; and consistent contributions to customer retention, account growth, and company goals.