Job description
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China. 我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。 Job Responsibilities: D eliver superior service, maximize customer satisfaction and respond efficiently and accurately to customer complaints Build good relationship with customers, improve restaurant image, sales and traffic of the restaurant Coordinate with staff to ensure proper services provided, considering special requests and food allergies Ensure that the services provided in the restaurant comply with established hygiene and safety standards, and provide guests with a comfortable and clean dining environment Ensure the cleanliness of the restaurant, including furniture, tableware, restaurant environment and employee personal hygiene Ensure the delivery of the brand promise and provide exceptional guest service Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets Job Requirements: Minimum 5 years' experience in restaurant, familiar with relevant industries High School graduated or above Excellent language skills in English, Mandarin and/or Cantonese Good communication skills and customer service attitude, polite and willing to communicate with customers Good team spirit, good at team communication and cooperation Hard-working, sense of responsibility and proactive Neat, clean appearance with high hygienic standards Must be able to work various shifts including weekends and holidays