Customer Support Officer - Arabic Speaker

The ideal candidate will possess the following qualifications/skills: Proven customer support experience Experience/background in Forex and the Financial Market is a plus Excellent command of the English and Arabic languages, both verbal and written Proficiency in the use of Microsoft Office Word, Excel, Outlook Strong phone contact handling skills and active listening Ability to work under pressure and meet deadlines Excellent communication and presentation skills Flexible to work on a weekly rotating shifts 24/7 (morning/ afternoon/ night) The successful candidate will be accountable for: Effectively managing the company chats, E-mails and calls Identifying and assessing customer’s needs to achieve satisfaction Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal Offer support to the lead/client within the specified time frame Updating CRM and keeping records of all communications and action taken Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction Work independently and in teams Follow standard processes and procedures.

The successful candidate will receive: Remuneration according to qualifications and experience 13th Salary Medical Insurance Scheme Provident Fund Company’s Group Discount Scheme Inhouse fitness room with classes Modern working space at a central and convenient location of Limassol close to the highway Friendly multinational environment Birthday Leave Opportunities for professional learning and growth