EG Project Technician

We are currently looking for a Full Time EG Project Technician to join our Win. Star EG Project Unit team located at the Win. Star World Casino and Resort working . Summary: The Electronic Gaming Project Technician is responsible for supporting and optimizing game change projects and technical operations within the gaming environment.

This position goes beyond traditional technical support by serving as a subject matter expert in project processes, vendor coordination, and on-site quality control. The role also requires up to 10% travel to regional sites to ensure consistent execution of project tasks and adherence to quality standards.

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types

• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area * Assists vendors with all gaming installations, gaming removals and theme changes, including: machine break down, relocations and set up
• Assists vendors with all gaming installations, gaming removals and theme changes, including: machine break down, relocations and set up
• Assists FEC with access to perform preventative maintenance on the kiosks * Assists vendors with all logic key access to EGMS including NOMs and ERFCs * Works closely with the EG Project Manager/Planner/Lead Technician and vendor technicians to ensure game installation and removals are conducted in a reasonable amount of time and in accordance with CNOGC requirements * Ensures all games undergoing projects have completed the compliance process accurately, and in a timely manner * Prepares reports as needed or requested * Conducts scope audits as directed * Ensure adherence to federal, tribal, state and local agency guidelines, laws and internal controls in their respective areas * Performs all other duties as assigned Competencies: Essential: * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Ability to work independently * Honesty, truthfulness, reliability, accountability * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Ability to multitask * Define problems, collect data and establish facts * Proven time management and organizational skills and able to meet deadlines * Ability to plan, organize and follow through on assignments * Must work under hard deadlines * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management * Writes effective communications with team, departments, guests and management Skills: Essential: * Intermediate skill using Microsoft Office products * Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment) Experience: Essential: * 1 year directly related experience Education: Essential: * High School, GED or Equivalent Credentials: Essential: * Pass gaming background check * Gaming license or permit as required by assigned position * Standard Driver's License Working Conditions: Nonessential: * Casino * May work where cigarette smoking occurs * Bright and Flashing lights * Noisy * Manual dexterity * Hand-eye coordination, reach and grasp * Listening and hearing ability * Visual acuity for detail, distance, color, depth perception * Sometimes lift and or carry up to 50 lbs * Repetitive motions * Sitting up to 100% of shift * Standing up to 100% of shift * Walking up to 100% of shift * May work evening shift * May work weekend shift * May work holidays * Pass pre-employment drug test Training *It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training. Mission, Vision & Core Values Mission: *To enhance the overall quality of life of the Chickasaw people. Vision: *To be a nation of successful and united people with a strong cultural identity. Core Values: *The Chickasaw People *Cultural Identity *Servant Leadership *Selflessness *Can Do Attitude *Perseverance *Stewardship *Trust and Respect *Loyalty *Honesty and Integrity *Teamwork